[Resolved]  Airtel — New Airtel DTH Connection Complaint (Money Refund)

Address:

South Delhi, Delhi

Dear Madam / Sir,

I am an existing customer of Airtel since last 4 years with cellular service "A/c No.[protected]" and since last 1 and half year with DTH service "Customer ID [protected]".

I had telephonically talked with Ms. Kavita (airtel sales department, Mumbai) and booked another new DTH connection on 23rd October 2010.

Detail is as below:

Transaction ID: 11454665

Amount Paid: 1590.00

Mode of payment: SBI Credit Card.

Area PIN Code: 110074 (D-59, Chhattarpur Extension New Delhi)

His/her engineer came to install DTH on 24th October 2010. The Picture quality was very poor (blurred) and signal strength was 25 % to 30 %. When I asked the engineer, why I is it so?? Then he replied that this is due to set top box and because that has been activated so neither that set top box will change nor blurred picture quality will be better. He also told me that if I want Airtel DTH then I have to compromise with that blurred picture quality, or I can back my money with Airtel,

He swept back (taken back) all instruments and set top box along with him at same time. I also talked with agency manager but his wording was same.

I have talked with customer care executives several times but I am not getting any satisfactory response from them.

when I wrote email to [protected]@airtel.in, then I got a call from Airtel on 28th October 2010 and he asked me to give couple of days to reverse the payment. 15 days have already passed but till now I didn't get my money back.

I have given 2 reminder by email but they are not taking any action.

Now I am very much frustrated with airtel service.

Please do some needful

Thanks and Regards,
Mahendra Boddha
[protected]
Delhi, India