[Resolved]  Airtel — [protected] disconnect request not authenticated

Address:

South Delhi, Delhi

Dear Consumer Forum,

I had made a request to Airtel to disconnect my Delhi's mobile number [protected], in may 2011.
Post this request I was asked by an airtel customer care executive to pay off 2100 Rs only, and rest is waved off (since the utilized amt was 2100 rs only)
The same payment was made in favor of Airtel in may 2011 itself, along with the request to discontinue my phone.

However, till date my request has not been realized, and infact, my Bill has been accumulated, and I have been harassed let right center, with phone calls from AIRTEL Call Center/ Collection Dept.

They have gone to the extent of making calls to the frequent numbers from my calling list.

Everytime I got a call from Airtel collection department, I had to explain my case to a new executive. They also told me, that the executive who waved off my Bill has left, hence they have no record of the same. However, I was assured that my request will be processed, and no more calls will be made.

Despite this, i kept receiving calls, and to top it up, they have sent a LEGAL NOTICE at my residential address- Lajpat Nagar.

I seek justice and wish to file this complaint, against the unethical behavior of Airtel Call Centre/ Customer Care Dept as they have not only mentally harassed me, they have also gone one step ahead, and made calls to my aquaintances by breaching the privacy and looking into my call details..The call was made to Sarthak Shah- [protected].

Please help.

Some of my complaints reference no.s are as below
1. 38091782
2. 37531285
3.[protected]st oct)

My contact no. is [protected]
Megha Kalra
(currently staying in Mumbai)