[Resolved]  Airtel — landline connection out of order

Address:

North Delhi, Delhi

Bharti airtel land line connection no [protected] with intercom no 5444 was installed at our premises.Last four nos were the intercom nos. of all the subscribers of this area.Airtel on their own alloted this no to someone else & changed our intercom no. to 6444 without our consent & information.Service provided was very poor in all aspects,be it installing,starting of intercom service,fault repairing,to contact the responsiblle person.Later they said it was due to technical reason.In the third week of feb 2011,the sevice to this connection went out of order.we submitted complaint and got two e-mails that the company is trying to fix the problem on priority basis to resume the services.after a wait of 10 days we connected to airtel.They informed us that there is a cable fault which can not be repaired without the approval of BSES.They also assured us that they will start the billing only after the service resumes fully.In the mean time a bill was sent to us by courier,the deleivery man mis behaved and tore off the letter,containing the bill for Rs 205/= which was paid by us in feb end.Same was the case with the other users of the area.After that no body from airtel bothered to contact us.It was presumed that airtel is either not able or not interested in continuing the service in the area.market association also informed its members that airtel is not able to continue intercom service.Now for last few days we have received the e-mails,that we have not received the payment of Rs.349/=(towards the sevice not provided by us,not availed by the user).We request the land line service provider company to send their responsible person to our shop to settle the matter.We are still interested to avail the service ,if fully functional and faultless,otherwise we are not using the same for last four months,they can see the records.