[Resolved]  Airtel — Number given to someone else

Address:

Hyderabad, Andhra Pradesh

Hello,
My brother-in-law Mr Manawar Khan is having airtel fancy number [protected] which he is using from past 5 years.He last recharged his number on 17/Apr/2012 and used that, then he switched off for 20 days as he was not in town and after when he swithced on his phone then that number said no service available.
We called to the call center many times and then we been asked to replace the sim with a new one from their office which we did on last week from their Lifestyle-Hyderabad office and then we were able to use the number for 2 days.
Again after 2 days it said no service then we again call to call center and they said this is free number and as you were not using so its been given to someone else.

I asked how is it possible we are using this and withour our consent how it can be done and went to thier Begumpet-Hyderabad office and there spoken to executive.

They asked me to fill one form on behalf of my brother-in-law along with his id proof which i did there.They said it will resolve in two days and then again i contacted then but now they said this number is been ported out to idea by someone.
We asked how can you do this then they were not having any answer.They said on 6/May/2012 by using your Mr Manavar Khan aid sim was repalced by someone and then on 10/May/2012 it has been orted out to idea.We asked how can someone use his id proof and why dint you verify the signature its all fraud case and limit is they said us to talk to idea about this as they cannot do anything.
Even we spoken to idea about this and they given the expected reply that talk to Airtel about this.

Now We are in badly need of that number back but Airtel is not having any answer as one of their employee has done al these malpractice and they are not ready to help on this.

If this number is still in my brother-in-law name in Idea then who will be resposible for any misuse of that number?
Please help us on this to get back the number otherwise we have no option but to fight this matter legally.

Abdul salam
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