[Resolved] Airtel — Online Airtel 3G recharge unsuccessful but amount debited

snigdhanarain

from New Delhi, Delhi

Address:

South West Delhi, Delhi

I made an online recharge on my Airtel 3G connection no. [protected] on 17/02/2013 using net-banking (ICICI Bank). Although my account was debited with an amount of Rs. 759, but recharge was unsuccessful.

I later recharged the number through a vendor with the same amount on 18/02/2013. This time the recharge was successful. Can I please get a refund for my earlier (unconsummated) transaction? The transaction details are mentioned as follows on my bank statement:
BIL/[protected]/0107/[protected]/[protected]

Look forward to a resolution!
Thanks
Snigdha

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Dec 15, 2016

Complaint marked as Resolved

Verified Support

Feb 21, 2013

Airtel Customer Care's response Dear Ms Narain,

We have noted your concern. Our team will connect with you today to address it.

Regards,

Airtel Presence

Verified Support

Feb 21, 2013

Airtel Customer Care's response Dear Ms Narain,

We tried calling you, however there was no response.

We will advise you to please wait till End of Day today to receive the credit in your account.

We shall call you tomorrow to confirm the same.

Regards,

Airtel Presence

Verified Support

Feb 23, 2013

Airtel Customer Care's response Dear Ms.Narain,

This is to inform you that your concern listed 21 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Feb 25, 2013

Airtel Customer Care's response Namaste Ms Narain,

We would like to inform you that your concern listed 21 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33