[Resolved]  Airtel Postpaid — I am being asked to pay for a number that I have never had and given a number that was never activated.

Address:

Bangalore, Karnataka

I had bought a corporate connection, post paid SIM card during 0ct-nov 2008, the Rs 249 plan. The purchase was made from salesmen who come to office. The number given to me was [protected]. This number was not activated. I made repetitive calls to customer care who said that the address verifications were not yet done and will be done in a week. Still the number [protected] was not activated and customer care could not further help except carry on further verifications.

That month I got bill for the number [protected], which is different from the number I had got. I checked the bill and learnt that all of the calls made were on roaming in Tamilnadu while I was here working at bangalore. I took this matter to customer care and first thing was I blocked that sim on 21st of Feb 2009. I used to get repetitive calls for paying the bill and had to explain the same story to numerous people ( customer care as well as person who called for bill payment) who failed to guide me how to go about this matter. I tried to track the salesman who gave me the sim, I learnt from his friend Mr Madhu that he has left the job. After being harassed to pay for the bill, I took this matter to Airtel centre at Domlur. After multiple painstaking visits, the manager at Domlur assured me that a full verification will be done and matter will be resolved. After a month the manager told me that I will not be bothered and I need not pay the bill amount. Airtel Domlur did not provide me any clearance certificate or no objection certificate ( NOC ).Or any kind of document stating the same.

I provided with the following numbers for contact:
Airtel manager for sales: [protected]
salesmen: [protected], [protected]

Almost after a year, I get a call from Mr Harish ph no: [protected], on 3rd april 2010, to make the payment for the bill amount Rs 1315/- else he will send a legal notice and reslove the matter at court. He bargained the amount to be paid at Rs 1000/- " 30% discount!!" He forced for the payment to be made and assured NOC.

I rushed to Airtel Domlur, the lady manager was absent and could not track anyone who had interacted with me. I was connected to customer care, 121 again. After transferring calls to three people I get Mr Sandesh and had to once explain the issue.Then I get to know that the Airtel domlur never looked into the matter and the support provided to me was just an eye wash. Then he directed me to mail a complaint at [protected]@airtelindia.com. Why wasn't I directed to write a mail to [protected]@airtelindia.con before by numerous customer care "executives" i called to? Having been asked so the only answer from Mr Sandesh is sorry sir!.

Mr Harish again called up for the payment. I told I have raised an complaint. He replied "you agreed to pay, now what is all this" Having said so he transferred the call to his manager. I explained the whole matter to him again and again!. The manager says there are so many cases like this and all the customers in the end have to pay up. How does it matter if it you or any third person who has used the phone. Just for Rs 1000/- why are you pulling the issue. I told him it is not about Rs 1000 but of ethics in business. I asked him to contact the customer care, he says it not his headache and there are different departments, hence not his concern. He has to close the case by 6th of April so by then I must get NOC else they will put a legal notice and cut my present Airtel connection .

I have written to [protected]@airtelindia.com got the reference number[protected].

I have also told them to verify present number of airtel post paid same plan. They'll find the bills are regularly paid. I will pay a bill if I have used their service. Why should I pay for the service I have not used at all.

I feel they have goofed up while activating the sim which is referred to by the 16 digit sim number. I have not yet heard from Airtel, except getting calls for bill payment. Please guide me how I can go about this matter.