Airtel Postpaid — I am being Charged for SMS monthly Pack from more than 2 yrs

Hello,
This is regarding my mobile number [protected]. I had visited the Airtel customer

service desk on 19th December regarding my SMS monthly charges. I have the SMS

along with my monthly rental plan. But Apart from this, they are charging me Rs.

30 more every month from past 2 yrs for another SMS plan. This i didnt even opt

for it.

When i had visited the customer service department in Person on Dec 19th. I spoke

to a girl called Asha. She told me that it will be adjusted in my next month's

bill. That was the 3rd time i had been to the Cutomer service department in Person

and complained about the issue. Inspite of all these, they are still charging me

Rs 30 every single month.

As per the update on that day, she told me that Rs 500 will be adjusted in the

bill for January. as they cannot reverse the entire amount in one shot and the

Maximum they can do is Rs 500.

I got the bill for January and now for February month and to my shock, there are

no adjustment being made. Also I have been charged Rs. 30 more again for the “100

local sms Free then 50p Rent rs. 30.”

The total amount till Dec that had to be Reversed as discussed with asha was 660.

Now including jan and Feb, the total amount is Rs.720.

She also mentioned that she sent a mail to particular team to adjust the amount.

And i can send a mail to her next month to reverse the remaining amount. I have

already visited 3 times to the Customer Service Desk in Bannerghatta Road. And I

have been listening to the same thing everytime.

Please take an action immediately. I cannot wait for her to reverse the fee.

Instead please give me my money back in cash/cheque. Also deactivated the SMS

plan.

Everytime I go there, they say that they have deactivated and then it appears in

the bill.
I am paying for this pack, which I haven’t requested and this plan doesn’t exist

with my Corporate connection.

I want this issue to be resolved immediately. Request you to help me with this.