[Resolved] Airtel - Postpaid — Airtel Post paid Connection - Deposit refund is not being paid to me | |
Hi, I have been using two Airtel Post paid numbers - [protected] and [protected]. I have disconnected [protected] & coverted the number [protected] to Prepaid long back due to Poor Customer Service of Airtel. There are refund amounts on these two numbers that Airtel has to Owe me. Number [protected] - Refund Amount Rs. 900.45 Number [protected] - Refund Amount Rs. 674. I have been following up with Airtel for the past two months to get back my refund amounts. But im not getting any response from Airtel. As per Airtel, they have sent me cheque for the number [protected] and the details are as below. Cheque number : 55977 Refund amount : Rs.900.45 - Bank name : HDFC bank Cheque date : 22 09 09 Courier name : Xpress courier Received by : Mr. Shakthi(Relation) Received on : 14/10/09 Delivered by-NEIGHBOUR-Xpress Deliveries. When i contected the Courier Service , they told me that they have sent the cheques back to Airtel. Also i have never received my refund amount of Rs.674 for the number [protected]. I contacted Airtel so many times and they tell me that they cannot send me the refund amounts again. Please help me in this regard. Thanks, Ganesh Pathan, Chennai. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Airtel - post paid — Deactivation of new number for no fault of customer
I moved to Bangalore recently and took a new Airtel Post Paid connection number - +91 [protected]. I submitted all required documents to the airtel employee - Shiva shankar - number +91 [protected] who had to me residency for applying for new connection. All the documents were intact and as per requirement of guidelines set by TRAI.A week later I received message from Airtel state that they are not in receipt of my documents. Assuming that there is a delay from said person in submiting these documents at airtel office, I ignored the message. Couple of days later my outgoing calls were barred. I made a complaint regard this issue - complaint number[protected] and was informed that issue will be resolved in 24 hrs. I at the same time contacted Shiva shanker regarding the issue and he assured me that documents were correct and submitted and issue will be resolved. For next 5 days the issue was not resolved and my repeated attempts to escalate the issue with any senior airtel personnal failed. Customer care assured me that some senior officals will call back but none called.
Finally two days back I received a call from Airtel saying my outgoing have restored and they are in receipted of my documents and assured me that their system has been updated with same. Feeling happy that the issue is now resolved, I dropped the idea to submit these documents again at the airtel show room.
To my horror, I received another SMS from Airtel today stating that they are not in receipt of my documents and since noon they have deactived my above number.
Wonder how they claim to be No, 1 company in India. Airtel really sucks!!!
Problem is I cant even move to any other service provider since my number is not even 90 days old.