[Resolved]  Airtel Postpaid — Worst possible service from Airtel

Reconnection of my airtel no [protected]
I am ( was ) airtel user since 5-6yrs and I placed complain against call drops and network problem in the year of 2008 (may in december ). It was not solved and I used to call very often, I was getting the answer that it would be corrected soon. I changed my hand set as per exevutive`s advice also. In may 2009 again complai was lodged and lot of miss calls, wrong connections, network issues were there and inspite of all these I was bearing the connection because that I have given the number to lot of my customers and relatives. Somewhere in sept or november 2009 I called customer care executives very seriously and stopped payment and for that some one had called me more than an hour we talked about the problem and one of the executive promised me if problem was solved within end of that month, all my outstanding would be waved off. Even I didnt want the waver, but my problem was not solved. Finally they have disconnected my incoming and out going, which affected my business very seriously as I was totally depended on Airtel connection. I got one letter from airtel that if payment is not made immediately legal proceedings will be done against me and they have given one person`s name to contact Mr.Ashok his mobile no is [protected]. I contacted him for a week and he also keep on telling like he would send his executive, but did not. I contacted customer care again and told them the details. Then one lady had called and I detailed her all problems and she told that she would give discount and asked me to pay Rs.2,000/- against all out standings and she will reconnect the no. She also accepted that if I give post dated cheque, she will give connection within four hours ( no need to wai till cheque get cleared ) and next day some executive came and collected the cheque. At that time someone else called me told the amount as two thousand eight hundred and change ( I dont remember exact figure ), I got doubt at that time and called that lady again and told that I will give post dated cheque only for two days and wait for your letter and connection. If that doesnot happen in the next day I told that I am going to stop the payment for the cheque issued. It did not happen and when I asked that lady she told that till get cheque get cleared she cannot give the reconnection and she was not knowing that.

I am totally getting confused of whom to give the complaints, from whom should I get coneection, etc. Someone will pick the phone and answer, they send some body to collect the payment, finally they say they are new to airtel and do not know the rules, someone calls and tell wrong outstandings, etc. I request you to kindly go through the matter seriously and get my connection back as I am facing lot of problems and loosing business because of this.

Regards,

C.R.Venkatesh
[protected] (this is my Tata Docomo alternative no to contact)