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Airtel Postpaid Mobile - non availability of network coverage and refund of monthly rent

 
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User
  Ashok Rathi & Associate
23/05/2009
To,
Bharti Airtel Limited - Enterprise (Corporate),
3rd Floor, C-Building, Vega Center, Swarget,
Oppo. Income Tax office, Shankar Sheth Road,
Pune-36.

Sub:- No action taken against my complain made with Mr. Sagar Kulkarni, executive, Airtel, Aurangabad regarding non coverage of Airtel network at our residence since last eight months, using six phones by us under corporate plan scheme of your company.

Sir,

We had made a complain at your Aurangabad with Mr. Sagar Kulkarni, your Company Executive,
On 15/01/2009 regarding non coverage of Airtel network at our residence using six phones by us under corporate plan scheme of your company and also with your customer care – 121.

Further we had requested you to give us credit of monthly rent and fixed charges since November’2008.

Our network problem has been verified by your technical team staff and executive from time to time but no actions are taken yet. You can check the same with your technical official Mr. Bhusan 9890095979 in Aurangabad.

The old complain is also enclosed herewith.

Please go through with the same and take immediate action and refund last eight months rent.

Thanking you.

FOR ASHOK RATHI & ASSOCIATES



(ASHOK KUMAR M. RATHI)
PROPRIETOR

Encl. : Old complain with reference telephone numbers.

The details of Numbers we are using are stated as below:
1. 9975547466 A/c. Number 112-101355012; 2. 9975547467 A/c. Number 112-101355022;
3. 9975547468 A/c. Number 112-101355030; 4. 9975547469 A/c. Number 112-101355033 ;
5. 9975547470 A/c. Number 112-101355038; and 6. 9860100091 A/c. Number 112-101387677.


15/01/2009

To,
Bharti Airtel Limited - Enterprise (Corporate),
3rd Floor, C-Building, Vega Center, Swarget,
Oppo. Income Tax office, Shankar Sheth Road,
Pune-36.

Sub:- Non coverage of Airtel network at our residence since last four months using by us under corporate plan scheme of your company.

Sir,

We undersigned using six post paid connections under corporate plan of your Company since more than one year. All the services were quite good enough but since last four months we are unable to get Airtel network coverage at our residence. We had made number of complaints with customer care and local outlets of your Company for the same but unfortunately still the problem is live as it was. We got number of assurance from your side to tackle the problem time to time but the same is unsolved.

Further we got assured from your customer care that your monthly rent will be waved off for all the periods charged during non-coverage on all the six phones using by us under corporate plan. But unfortunately these charges are still billed to us and no credit for last four months for these monthly rent charges were given to us.

Since the problem is still live and your commitments are continuously failing, we would be forced to surrender all these numbers as on last day of our billing cycle if the network coverage problem at our residence is not solved and also the credit for such monthly charges were not allowed to us in up coming bill of next monthly billing cycle.

Hope you will consider this grievance at most urgent basis and take immediate step to resolve these problem. Please note that we would not get you recollect back as we got fed-up from your side.

The details of Numbers we are using are stated as below:
1. 9975547466 A/c. Number 112-101355012; 2. 9975547467 A/c. Number 112-101355022;
3. 9975547468 A/c. Number 112-101355030; 4. 9975547469 A/c. Number 112-101355033 ;
5. 9975547470 A/c. Number 112-101355038; and 6. 9860100091 A/c. Number 112-101387677.

Thank you,
Yours truly,

FOR ASHOK RATHI & ASSOCIATES


(ASHOK KUMAR M. RATHI)
PROPRIETOR
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    Airtel Postpaid Mobile - non availability of network coverage and refund of monthly rent