[Resolved]  Airtel, Postpaid Mobile Connections — Indifferent attitude & unsatisfactory service response

Address:

Tiruchirappalli, Tamil Nadu

This complaint is sending to you in utmost dissatisfaction about the services to
the new Airtel post paid connections I took and activated from 13/05/2011. I am
an inspector working in Railway Protection Force and presently at Zonal
Training Centre/RPF, Khajamalai, Trichy and residing at H-34, Phase III, Anna
Nagar, Navalpattu, Trichy. One person by name Ibrahim mob No. [protected] from Trichy approached me and requested to subscribe the connection duly describing attractive offers for a Railway men and I took mobile No. [protected] & 52 under Plan 249 & 149 respectively. To get this connection I preferred the signed applications, two photographs and xerox copy of my departmental ID as address proofs along with Rs.331/- for activation charges which will be adjusted in the coming bills. The service to these connections have been disconnected on several times without any intimation during the past one month with a lame excuse that address verification & confirm verification etc:. I already explained the fact that due to vacation at KV Trichy my family members are out of the town and I am presently staying at my office accommodation at the training centre. Due to the above reason no one in my residential address up to 27 June and the same can be confirmed with the neighbors. But without understanding the above said facts they simply disconnect the service. For your information there are so many staff from my office have taken Airtel connection recently and if you people treat a responsible officer in the force as above, every one will
discontinue the connection. If you can please reactivate the connections
immediately (before 12 noon of 07/06/2011) otherwise treat my connections as
disconnected and return back the applications contained my signature, two
photographs and self attested xerox copies of my departmental ID
card without fail. Otherwise I will took up the issue with appropriate level as
deemed fit please. But my surprise, in connection with the complaint lodged with the Airtel by e-mail dated 07/06/2011, I received acknowledgements from one Aruna Srinivasan, Customer Care, Bharti Airtel Limited on 09/06/2011. Again I written to Airtel nodel officer for that on 11/06/2011 one Vinitha M, Nodal Office, Bharti Airtel Limited replied me duly stating some lame excuses like spelling mistakes and mistake in mobile numbers etc; even though I had furnished all the details elaborately with my present contact number [protected]. Again I replied duly demanding my photographs and documents. Why I am sending this complaint is to spread the matter all in the nation to understand behaviour of private service providers and also to get back my documents at my door step in the same way which way it has been collected from me. Apart from that I also need the amount Rs. 331/- since you have not been provided any service to me. To attain my justifiable and leagal rights I am ready to file any type of complaint in any legal body. Do needful withoiut wasting much time since the concern already exhausted much time to solve the issue without any fruitful results.

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gopinathan vijayakumar
Mob: [protected]
Deactivated Airtel Numbers. [protected] & 52
A/c No. [protected] & [protected]