[Resolved]  Airtel Postpaid Mobile — Information not provided by Airtel for the charges

Address:

Central Delhi, Delhi

I have not received e-bills / hard copy of the bill since last two months October & November. I received only SMS. For October I receive SMS mentioning that my bill for the month is 0.00. For November I receive SMS on 29th November mentioing the bill of Rs.2019.98. But I have not received any bill for both the months. Since 3th December 2012 I keep on calling many times in a day sending messages at 121 to get the details of my Bill Summary. But everytime I received communication over phone from the Executive that their system is either down or under upgradation therefore they are not able to tell my bill details and advised me to call after 4 hrs. and also they had mentioned that even after calling 4 hrs they are not sure weather their system will be working or not as they keep on mentioning every caller to call after 4 hrs. They advise me to send the SMS on 121 for one time e-bill for the specific month. On their advise I did for last three months but I did not received any bill. Than later on after three days they said to me that my mobile no. is now under corporate connection therefore e-bill services has been deactivated and now need to be re-activated. Again I sent the request through SMS to receive e-bill for both October & November but I received the bill for November month.

I checked my bill for November month and found that Rs.1588.78 as Outstanding transfer from old to new account debit is showing.

I do not understand if there was zero bill in the month of October than how come outstanding transfer from old to new account debit is taking place. I am continously chasing to Airtell for the details but they are not telling me the details. Their seniors do not talk and always found busy in talking over phone and even after mentioning call back request call back dosn't come.