[Resolved]  Airtel Prepaid — Cheating/deducting balance

Address:

Angul, Odisha

Dear Sir/Madam,

I am using airtel prepaid since 3.5 Years.My mobile no. [protected]. On 15.11.2011 my Main balance was Rs.340 & Internet balance was 750 MB. After using internet 1 hour, My all balance(Main Balance & Internet Balance) is 00. Here, internet browsing speed (mobile as a server) average 20 KB/Sec. But in my Laptop download amount shows 49.4 MB.
I complaint to airtel customer care regarding this matter.They taken complain but did not give any complain no. & told me that in between 17.11.2011, problem will be solved. The customer care is in Bhubaneswar.

On 16.11.2011 at 3.19 PM from [protected] mobile no. I have got a call i.e. from airtel customer care.He told me all wrong information ( that balance deduction due to internet surfing) & end the call. He ignored to tell his name. He also did miss call several times to my no.He ignored to return my balance.

Is it possible to use this balance ( Main+Internet) in 1 hour by this speed.