De-activation of Airtel Connection - Airtel Prepaid Connection
I have purchased an airtel pre-paid connection along with Nokia cell at Global Access, B'lore on 4th of October-2008 to be gifted to one of my relatives staying in B'lore. Following are the details. I have given all the documents like, proof of address and ID for purchasing the SIM card. I have activated for life long free scheme along with Rs333/- recharge voucher.
Dealer# Global Access, PH# 41288199, email: email@example.com
After 10 days of activation, I get a message to submit my proof of ID and address ONCE AGAIN which is very surprising!!! This is not possible as I am stationed in Hyderabad. when I call the customercare in B'lore, they inform me that the number is de-activated and now is a "Free" number. This is not at all expected from a company like "Airtel" which is one of the leading cell service providers. I have lost all the recharge balance.
Please advice on further course of action on how to get back my old number activated along with balance amount. i don't understand"HOW CAN A CUSTOMER BEAR THE TROUBLE FOR MISTAKE OF DEALER IF HE HAS NOT SUBMITTED THE DOCUMENTS?" I have inlcuded the details of the dealer above.
I am sending a seperate email to firstname.lastname@example.org attaching the proofs submitted by me.
Hoping to get a favourable reply from your end.
H V Ramana Murthy