[Resolved]  Airtel Prepaid — Deactivation of scheme

Airtel Prepaid Connection — De-activation of Airtel Connection

Dear Sir,
I have purchased an airtel pre-paid connection along with Nokia cell at Global Access, B'lore on 4th of October-2008 to be gifted to one of my relatives staying in B'lore. Following are the details. I have given all the documents like, proof of address and ID for purchasing the SIM card. I have activated for life long free scheme along with Rs333/- recharge voucher.
Cell# [protected]
Dealer# Global Access, PH# 41288199, email: [protected]@globalaccess.in

After 10 days of activation, I get a message to submit my proof of ID and address ONCE AGAIN which is very surprising!!! This is not possible as I am stationed in Hyderabad. when I call the customercare in B'lore, they inform me that the number is de-activated and now is a "Free" number. This is not at all expected from a company like "Airtel" which is one of the leading cell service providers. I have lost all the recharge balance.

Please advice on further course of action on how to get back my old number activated along with balance amount. i don't understand"HOW CAN A CUSTOMER BEAR THE TROUBLE FOR MISTAKE OF DEALER IF HE HAS NOT SUBMITTED THE DOCUMENTS?" I have inlcuded the details of the dealer above.

I am sending a seperate email to [protected]@airtelindia.com attaching the proofs submitted by me.
Hoping to get a favourable reply from your end.

Regards
H V Ramana Murthy

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Air Tel Prepaid — deactivation of prepaid connection

airtel people has deactivated my prepaid connection without information having more balance and due to non payment of post paid ,not paid because of high bill value , not given proper itemwise list ,not activating cug,not extending rental benefits.