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Airtel Prepaid - fooling customers on tariff vouchers

 
7 Reviews
User
  Prateek Kejariwal
Airtel is fooling its customers. by dialing the number *124# it displays the whether there is any tariff voucher activated on the number and also its validity but along with the same it also displays dat if a customer recharges its number with the same voucher before its expiry the customer can carry forward the remaining validity. i did the same but i didn't get the remaining validity and when i called up their customer care they started giving me all foolish explanations and none of the its customer care representative were polite and instead they started giving me english lessons and started explaining me the meaning of the same sentence.a company like airtel shudnt be doing something like this... i mean are they only bothered about expanding their customer base or they should also be looking into their problems and try solving it. i hope the number portability system is launched ASAP then only these companies will come to know what to expect from customers whom they have been harassing for quite some time.
Complaint comments 6 Comments     Updated:
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Comments

 

Fooling Customers - airtel pre-paid

I recently brought a new airtel sim-card for Rs 400 with a year long validity. The retailer told me that with a 31 rs recharge i could get a Rs1 std activated which was not to be in my case. When i called the customer care they say that they could change my plan only after the validity(i.e. one year) gets over and asked me to ask my retailer as to why he didnt let me know before hand which is completely baseless. And adding to that they say that it is not the company's problem as it is the customer's problem to know of all these hassles beforehand.
 

Fooling of customers - Airtel

I am really dissapointed by the service which airtel gives to its customers. I changed my airtel broadband and landline plan on 8th august according to which rs. 100 recharge would be given to a airtel mobile number. Airtel discontinued that plan after a week and since then...no recharge has been given to my mobile number.. i have complained 10-15 times and no solution. every time they issue me a new complaint number and then after 2 days send me a message saying that your complaint has been resolved. THIS IS A VERY CLEVER WAY TO KEEP THE ISSUES HIDDEN IN THE ORGANIZATION AS AIRTEL PROMISES ITS CUSTOMER THEIR CUSTOMERS COMPLAINT IN 24 HRS... ND BECAUSE THEY ARE NOT ABLE TO SOLVE THIS ONE....THEY SEND ME A MESSAGE SAYING THAT IT HAS BEEN RESOLVED.. AND ISSUE ME A NEW COMPLAINT NUMBER EVEN AFTER I TELL THEM THE REFERENCE OF OLD COLMPLAINT NUMBERS.... THIS IS FRAUD AND NOTHING ELSE...THIS IS THE MOST UNETHICAL WAY OF DOING BUSINESS....i have most of the messages with me and now i want to complaint against the fraud that they do with the customers!!! PLZ HELP ME HOW TO ACCELERATE THIS MATTER.....because i am sure that customer care centres across all companies are using this method to fool the customers and keep a good reputation in their organization...also by this way matter keeps remaining hidden from the senior management as all the complaints are shown as resolved !!!!
 

about validity of tariff voucher - Idea

I have got a message from idea cellular to recharge with Rs 58 you will get your local calls at 60 paise and std at Rs 1 for 90 day but then have expired my tariff after 60 days.so want to sue idea cellular.This is basically a matter fraud with the the consumer by the service provider.
N May 1, 2013 by
User
anbusasi09  
 
My Son mobile is lost to day 5.30 PM stolen person has been using
my son sim 8971235312 (bangalore sim) so, I want to temporarily block
my son sim no 8971235312
by
anbalagan
my number 09994782900
N May 1, 2013 by
User
anbusasi09  
 
My Son mobile is lost to day 5.30 PM stolen person has been using
my son sim 8971235312 (bangalore sim) so, I want to temporarily block
my son sim no 8971235312
by
anbalagan
my number 09994782900
N May 1, 2013 by
User
anbusasi09  
 
My Son mobile is lost to day 5.30 PM stolen person has been using
my son sim 8971235312 (bangalore sim) so, I want to temporarily block
my son sim no 8971235312
by
anbalagan
my number 09994782900

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    Airtel Prepaid - fooling customers on tariff vouchers