this is Abhijeet Suresh Chogale Son of Suresh Kashinath Chogale. My father has 3 Airtel Prepaid cards on his name. One of them is having problem which i am using. Problem Details are
1> Can't see balance by dailing *123# response is YOU ARE NOT A PREPAID SUBSCRIBER.
2> When I dial 123 response is YOUR NUMBER IS NOT REGISTERED.
3> Can't Recharge at all. Due to which my outgoing is stopped from NOW 4 days.
4> This problem has been encountered by me twice after I have switched from Postpaid to Prepaid in Octomber. From Octomber till February all was working fine.
5> I have complained on 17-03-2009 but they do not registered my complaint on that day.
So i have complained again on 18-03-2009. The reference no. is 0318178462.
6> I have updated my complaint today. Reference no. is 0318178462.
My Postal Address is:
9, Jai Gurudev Bldg, Shivnagar, Dindori Road, Nashik - 422004.
Landline No. : - 0253 - 2532455
Mobile No. : - 9890693455
I HAVE TALK TO COSTOMER CARE EXECUTIVE YESTARDAY & TODAY THEY HAVE ASKED ME TO CHECK MY SIM CARD. BUT ONE OF AIRTEL OFFICE IN NASHIK (J.J.Marketing mumbai naka, nashik) SAID TO CHANGE SIM & IT WILL COST ME Rs.75 ALSO SIM FOR MY NUMBER SERIES IS NOT AVAILABLE AT THERE SO I NEED TO GO TO ANOTHER OFFICE IN NASHIK. I DONT UNDERSTAND IF IT IS AVAILABLE IN ANOTHER OFFICE WHY THEY CAN BRING IN THEIR OFFICE. BECAUSE I HAVE LOST MANY MONEY BY GOING TO AIRTEL OFFICE 5 TIMES UNTIL NOW & THEY STILL ASKING ME TO GO AT ANOTHER OFFICE & PAY FOR SIM INSTEAD OF CO.OPERATING WITH ME.
I also HAVE VISITED TO HEAD OFFICE OF AIRTEL IN NASHIK (Contact No. 2583142) & GIVEN MY COMPLAINT TODAY. ONE MORE THING I ASKED THEM TO GIVE ME J.J.MARKETING (AIRTEL OFFICE) CONTACT NO. BUT THEY SAID TO MEET THEM FACE TO FACE. THIS IS HOW YOUR employees co.operate with us.
Even after 4 days they are unable to solve my even single problem this proves that they are giving any attention to customers.NOT EVEN HAVE ENOUGH TIME TO REPLY MY MAIL.
TODAY I HAVE REACHED MY LIMIT & I AM GOING TO WAIT FOR their REPLY ON MY MOBILE & ON EMAIL BOTH. I WANT REPLY ON BOTH.
TOMMARROW IS THE LAST DAY IF NOT ONE PROBLEM IS SOLVED I DONT HAVE CHOICE THAN TO DEACTIVATE MY AIRTEL PREPAID ACCOUNT.
No one in Nashik or Customer Care Executives are Helping me.