Recredit Issue & Worst Customer response. - Airtel
Am yuvaraj.p an Airtel prepaid subscriber(Mobile No-9566259077). I tried to topup on 16th feb'11 through my online Bank recharge(AXIS Bank). When i saw the Denominations in the Topup drop down list as 50/99/100/500 as so on by the way i selected the Rs-99. I had done the Topup and the amount also debited from my account. But i received message for the successful recharge for the 99 only rs-10 only added in my account .
TRANSCATION DETAILS from AXIS BANK Side:-
ICONN/24454903/160211/AXIS MOBILE RECHAR
Regarding this I raised a Customer complaint on 16th itself.
Ref.No-C123W30216022836 At that time I had spoken to excutive RAJAMANI as well as the Team Lead Karthik but still I did't get any response from them . But next day on 17th Feb'11 (Ref.No-CMKRG20217229792) i called to get the updates for this issue i spoke to Bhuvana and got the confirmation from her that the transaction amount will be recredited in one day(Means next one working day) , But it was not happened. Again I tried to reach them but the call is not connected(Complaint Service No-198) since 18th feb morning to this time . One time it got connected through (121) , Executive Priyanka did't give any solution . I had explained all my queries and situation she put me as on hold about 41minutes without giving any hold information and solution . for that also it has been charged me as Rs-07,So we should have call record for this conversation they keep on irritating the customers , Kindly do the Needful....
For all this I have voice records of those conversations.
Thanks & Regards,