[Resolved]  Airtel Prepaid — customer care playing with brand name of Airtel

Dear sir

this is to bring under your kind consideration that I prashant sharma resident of 89 rajendra nagar colony dehradun is presently a subscriber of your airtel prepaid mobile services my contact number is [protected] sir from the past three days ie from 14th november i m facing so much trouble from your side as your company is automatically deducting my balance earlier it was Rs.162 rupees but you deducted all amount and said that i have subscribed for airtel services but you can go through with your recordsthat till date i have not ordered for any additional services that day your senior assured me that my amount will be refunded in 24 hours as it happened due to mistake from your side. my earlier complaint number was 584593 which your official kailash ji given to me and assured me that this will not happen in future but today when i checked my account balance again its showing only Rs 5 - instesd of Rs. 155 - which was very shocking for me then again i coordinate with your customer care with Mr.
sanjay he said that he can understand but he is helpless he gave me the nodal officer numberie [protected] but even after trying this number several times no one is picking it up so that i can follow up.

so you are requested to kindly resolve the matter as soon as possible as i am shocked that with such a brand name of trust Airtel is cheating their subscribers i am using airtel services since i have started using mobile but i am really very sorry to say that i am facing so much problem in this duration that in future i have to think about using airtel services.

Today i have recieved a call from your call center by number [protected], & mr. shahshi denied to return back my balance.

Please do the needful. otherwise i have to take some legal action.



Hoping for a favourable action at your end.

attached the conversion earlier with you regarding this case:




Dear Sir/Madam,





Thank you for contacting Airtel.





As per your telephonic interaction, you have expressed concern over balance deducted without your consent for the Airtel number [protected].





We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.





Your concern regarding the same has been forwarded to the respective department. Kindly quote the Service Request number [protected] in any future communication about this request. We would revert to you by 19/11/09. We request your cooperation till such time.





We appreciate your patience and understanding in this regard.





Further, we realize that this situation must have greatly inconvenienced you.





As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.





On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.





For further assistance, mail us at [protected]@airtelindia.com





We value your association with Airtel.




Warm Regards,


Saravanan Loganathan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/11/2009 14:39:24
Subject: Urgent complaint , customer care playing with Airtel brand name badly

META charset= ISO-8859-1 BR
Dear sir

this is to bring under your kind consideration that I prashant sharma resident of 89 rajendra nagar colony dehradun is presently a subscriber of your airtel prepaid mobile services my contact number is [protected] sir from the past three days ie from 14th november i m facing so much trouble from your side as your company is automatically deducting my balance earlier it was Rs.162 rupees but you deducted all amount and said that i have subscribed for airtel services but you can go through with your recordsthat till date i have not ordered for any additional services that day your senior assured me that my amount will be refunded in 24 hours as it happened due to mistake from your side. my earlier complaint number was 584593 which your official kailash ji given to me and assured me that this will not happen in future but today when i checked my account balance again its showing only Rs 5 - instesd of Rs. 155 - which was very shocking for me then again i coordinate with your customer care with Mr.
sanjay he said that he can understand but he is helpless he gave me the nodal officer numberie [protected] but even after trying this number several times no one is picking it up so that i can follow up.

so you are requested to kindly resolve the matter as soon as possible as i am shocked that with such a brand name of trust Airtel is cheating their subscribers i am using airtel services since i have started using mobile but i am really very sorry to say that i am facing so much problem in this duration that in future i have to think about using airtel services.


Hoping for a favourable action at your end.
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