[Resolved]  Airtel Prepaid — Deducted charges as not specified

Address:

Coimbatore, Tamil Nadu

Sir
I am an airtel mobile subscriber (mobile number[protected] since more than 6 years. Four years back I have converted my post paid connection into prepaid connection (life long services) for Rs.1250/-. This was the amount charged for converting into life long prepaid. Since then there are lot of complaints. Recently on[protected], I was called by a girl from mobile number [protected] stating that my number was specially selected for an offer that no rent is charged for selecting a ringtone for six months. Thrice i confirmed with the girl that I was not charged. Then as per the advice of the girl, I have selected a song. Within ten minutes, I received a sms stating that an amount of Rs.120/- is deducted for ringtone services. I was shocked. Immediately I called the customer care, which is automated and nobody is there to listen me. When I register my number for complaint, I was told in the automated reply that I will called within 72 hours. But nobody has contacted me. Again and again I register my complaint, again and again I was told I will be contacted within 72 hours. But no response. I want my money back at the same time they should be taught a lesson.