Airtel. Prepaid Connection — company not taking proper steps to activate the outgoing of my number [protected]

my airtel number is[protected]. i mailed to airtel customer care for so many times, that i am not able to make outgoing calls since i migrated from postpaid to prepaid number. but they did not take any steps to solve the problem. i do have all the mails that i have sent to them. please show me the way through which i can sue them, relly i am mailing to them like a mad and they are not replying to me.
kindly check.
regards
vikas gupta
[protected]
[protected]



Flag this messageRe: COMPLAINT [|BAL|[protected]|[protected]|]Tuesday, 10 November, 2009 1:19 PM
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>Add sender to ContactsTo: [protected]@yahoo.comDear Sir/Madam,

Thank you for contacting Airtel.

As per your previous interactions, you had expressed concern over inability in making calls for your Airtel number [protected].

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.

We would like to inform you that we had been tried to contact you but your mobile is switched off.


As per the Service Request number [protected] regarding inability in making calls, please be informed that we have checked our status in our systems and found there is no problem in your SIM. Hence, we request you to check the following options in your handset:







1. Switch off your mobile.



2. Remove the SIM card from your mobile.



3. Reinsert the SIM card in your mobile.



4. Switch on your mobile.



5. In network selection choose the manual network and kindly latch on to our Airtel network.

You can also check your SIM in any other Handset, if the problem still persist we request you to revert with the some other Destination numbers for further action.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please copy the complete URL from below and paste it in your web browser
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2E6EA8D1185E97DA1E40A7CA3DBE36BE38B6...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/11/2009 11:05:00
Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]

hi!

today is 10 and i want a proper solution for my problem.

check it out

--- On Sat 7 11 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: COMPLAINT [ BAL [protected][protected] ]
To: [protected]@yahoo.com
Date: Saturday 7 November 2009 3:49 PM


Dear Sir Madam

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over inability in making calls for your Airtel number [protected].

We sincerely regret for the inconvenience caused to you in this regard.

Please be informed that your concern regarding inability in making calls has been forwarded to the respective department and the service request number for the same is [protected]. We request you to make note of the service request number for future communication and correspondence.

We will revert to you by 10 11 09. We request your cooperation till such time.

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care Executive
Bharti Airtel Limited

To leave your feedback on the current interaction please use the following URL-
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=48484EBB12B810B515BB23A63996CC 74D9E305ABCC5CD395DBCC1CAC3C4C7C6C0CBC4C6CACB37 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:33:34
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]

--- On Fri 6 11 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]
To: [protected]@yahoo.com
Date: Friday 6 November 2009 1:55 PM


Dear Mr. Gupta

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over disconnection of Outgoing calls for the Airtel number [protected].

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.


We apologize for the inconvenience caused to you in this regard and would like to assure that appropriate action would be taken to rectify the same.




We would like to inform you that we have been tried to contact you but your number is busy.

However we request you to revert with the below mentioned details for further action.

Address H.no - 2590

Street no - 67 Sant Nagar Burari

City - Delhi

State - Delhi

Location of Problem - Everywhere

Problem Since When - i migarated my number from postpaid to prepaid

Type of Handset - Nokia 2300 Samsung S5233

Number of Signals (0;1;2;3;4;5) - 5

Near By Landmark - mosque (masjid)

Alternate Contact Number - [protected]

Problem Description - Not able to make outgoing calls but can make outgoing message incoming call and message is also available

Originating Number - [protected]

Destination Number - any of the number

ErrorMessage Announcement Received - the out going facility is not available on your airtel number call to the customer care........

Info on Problem Type - plz get it activated as soon as possible. its enough now....

We appreciate your patience and understanding in this regard.

It has alw
....Rest of the message is truncated.

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