[Resolved]  Airtel Prepaid — Activation of Value added Services without informing

Address:

Jaipur, Rajasthan

Hi,

I am having an airtel prepaid connections [protected] & this is the fifth time facing same issue where Airtel has started soem value added services without my concent.

1. On 7-Jan, I registered myself with airtel (per their advice) for not receiving any promotional offers.

2. Instead they started few services for whcih they start charging money like (a) Missed call alert for INR 15, (b) A cobmo offer for INR 2 per day......till date they have charged me INR 29+ and are not ready to refund them back.

3. Today, I noticed through some message & when I called up 198....the first was Mr. Prahalad & he was able to disconnect the services....second was Mr. Ram who hanged up the phone after long waiting....third was their Supervison (Mr. Mukesh) who behaved in a very bad manner has refused to refund the money....

4. I don't know why they can't value money for a prepaid customer who opts for this option as he do not want to spend more.

If this is the way of earning money then I think it is not right and against TRAI regulations.

In case of any further clarification - please feel free to call me @ [protected]

Also, I am planning to swith all my & my relatives connection (approx 10) from Airtel to Vodafine.

Regards,
Amit Kochar