[Resolved] Airtel Prepaid Mobile Connection — Disconnection of Mobile connection | |||
Dear Sir/Madam, I am a Govt. Employee and got transfered to amritsar. I had purchased a new Airtel prepaid mobile connection no: [protected]. Since i had just come to the city, i had given local address of amritsar (without proof) and had submitted copy of driving licence as my permanent address proof (delhi). After abt 10 days on 10th may 2010, when my family member tried to make an outgoing call, the call automatically got trnsferred to airtel call center who enquired abt address verification. My wife quoted the local address details as provided by me while purchasing the connection. not knowing the fact that the agent had entered only my permanent address. Hence, the address was not verified. As i came back home, i lodged a complaint on 198 and enquired them immediately how the verification could be completed and my incoming call facility reactivated. I was informed that there could be temporary problem with the conection and was asked to wait for 48 hours. I got the complaint no. also. Even after that i kept enquiring abt status but after two days my ougoing facilty was also disconnected and when i complained to airtel office at cristal chowk, amritsar, i was told my no. has been permanently deleted and account balance of moe than Rs300 would be forfeited. After that they asked me purchase new connection and promised to transfer the balance to new no. in case previous could not be reactivated. But, nothing has happend till now. My complaint is that when i myself that given correct address details, and had lodged a request for completion of verification, why my no. has been deactivated. The call center people say they are sorry for the mistake of their person who failed to guide me correctly on my complaint. Moreever, as regards adrress verification, i hope you wld appreciate the fact that for all govt employees and passport holders, address and creditials are aleady verified by Police and CID of the country and mobile companies sell postpaid connection w/o address veficiation to govt employees. Though the matter would have been not too big, but the harrasment to an outstation person and the irresponsible attitude of airtel people ahs made me frustated and am now really thinking of going futher and complain to ombudsperson and even consumer court for harrassmnet. Kindly help resolve the issue or provide me the no. of ombudsperson/or higher competent authority. . Rahul Gupta Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir/Madam,
At the outset I wish to express my strong dissatisfaction for the services provided by Airtel and the conduct of your Executives. Though there was a battery of other dependable network available in the Market, yet I opted for it only on a firm believe that whatsoever promises/claims are made to the customer are fulfilled in practical also. But I was wrong. And after going through the turmoil I was subjected to I am of firm belief that your executives are specially trained only to cheat the customer. Initially a lot of attractive options are offered to get a costumer in to their trap only to repent later. I feel that the customer Care Executives lacks in basic tenet of Common Sense, and to follow laid down guidelines of addressing their problem genuinely.
I was convinced to opt for Airtel Data Card (Sim No. [protected]) for Plan 999/- (unlimited downloading) because your executives advised me that in view of non-availability of broadband service in my locality i.e. Sadiq Nagar, New Delhi, the Data Card will only be successful. It was also told that the product remain under direct supervision of qualified professionals in my locality. But the data card started troubling very soon and found not working on my computers. Whenever I tried to contact your executives at Call Centers, I was replied that my problem was well noted and be solved very soon but of no avail. My repeated complaints yielded only your repeated fake assurances. As a result I was subjected to loss not only at monetary front but at physical level also as I lost my peace of mind. As and when I tried to contact Appellate Officer Shri Imran Khan (No. [protected]) he never came on line and rather asked his assistants to attend me. Ultimately I was again given same assurances as usual. The fact is that my problem was never addressed i.e. data card did never function with my computers. On the other hand I am being sent bills after regular intervals. Is it not an unfair means and fraudulent practices? Why I am asked to pay for the service which has never rendered to me? Before getting a data card, your Executives at Airtel Shop, Nehru Place, New Delhi had explained me so many features. The company has an amazing tenacity to come out with more convincing lies and false claims followed by campaign after campaign. I strongly feel that the standard of your services are deteriorating day by day and days are not far when people will start distrusting you. Since I have lost my passion and therefore decided to bid a good bye to your product as well as firm.
On one hand it is being advertised that your network is the best but on the other hand the services offered to your costumers are far from satisfactory. In nutshell I categorized your services as worst. To say more I feel will only be a futile exercise on my part and therefore I suggest that your Brand Ambassador (s) should reconsider their decision to endorse your product that is not worth trustworthy anymore and rather contrary to its so-called claims.
It is a fact that I have even been charged for the services that were not rendered to me. Therefore I request you to kindly reimburse the excess amount charged from me at the earliest.
Sincerely,
Sanjay Kumar Tiwari
New Delhi
To
The Office Head / In charge
Airtel Corporate Office,
H-5/12, Qutab Ambience, Mehrauli
New Delhi - 110 030
Copy to:
1. Shri Sunil Bharti Mittal, CEO, Bharti Airtel
2. The chairman, Telephone Regulatory Authority of India
Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, (Old Minto Road) New Delhi
At the outset I wish to express my strong dissatisfaction for the services provided by Airtel and the conduct of your Executives. Though there was a battery of other dependable network available in the Market, yet I opted for it only on a firm believe that whatsoever promises/claims are made to the customer are fulfilled in practical also. But I was wrong. And after going through the turmoil I was subjected to I am of firm belief that your executives are specially trained only to cheat the customer. Initially a lot of attractive options are offered to get a costumer in to their trap only to repent later. I feel that the customer Care Executives lacks in basic tenet of Common Sense, and to follow laid down guidelines of addressing their problem genuinely.
I was convinced to opt for Airtel Data Card (Sim No. [protected]) for Plan 999/- (unlimited downloading) because your executives advised me that in view of non-availability of broadband service in my locality i.e. Sadiq Nagar, New Delhi, the Data Card will only be successful. It was also told that the product remain under direct supervision of qualified professionals in my locality. But the data card started troubling very soon and found not working on my computers. Whenever I tried to contact your executives at Call Centers, I was replied that my problem was well noted and be solved very soon but of no avail. My repeated complaints yielded only your repeated fake assurances. As a result I was subjected to loss not only at monetary front but at physical level also as I lost my peace of mind. As and when I tried to contact Appellate Officer Shri Imran Khan (No. [protected]) he never came on line and rather asked his assistants to attend me. Ultimately I was again given same assurances as usual. The fact is that my problem was never addressed i.e. data card did never function with my computers. On the other hand I am being sent bills after regular intervals. Is it not an unfair means and fraudulent practices? Why I am asked to pay for the service which has never rendered to me? Before getting a data card, your Executives at Airtel Shop, Nehru Place, New Delhi had explained me so many features. The company has an amazing tenacity to come out with more convincing lies and false claims followed by campaign after campaign. I strongly feel that the standard of your services are deteriorating day by day and days are not far when people will start distrusting you. Since I have lost my passion and therefore decided to bid a good bye to your product as well as firm.
On one hand it is being advertised that your network is the best but on the other hand the services offered to your costumers are far from satisfactory. In nutshell I categorized your services as worst. To say more I feel will only be a futile exercise on my part and therefore I suggest that your Brand Ambassador (s) should reconsider their decision to endorse your product that is not worth trustworthy anymore and rather contrary to its so-called claims.
It is a fact that I have even been charged for the services that were not rendered to me. Therefore I request you to kindly reimburse the excess amount charged from me at the earliest.
Sincerely,
Sanjay Kumar Tiwari
New Delhi
To
The Office Head / In charge
Airtel Corporate Office,
H-5/12, Qutab Ambience, Mehrauli
New Delhi - 110 030
Copy to:
1. Shri Sunil Bharti Mittal, CEO, Bharti Airtel
2. The chairman, Telephone Regulatory Authority of India
Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, (Old Minto Road) New Delhi
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Airtel — Disconnection of connection even after Address verification completed
Hi,This is Vadivel Kumar working in Cognizant technologies solutions and my contact number is [protected] of airtel. It was a prepaid connection. I am using this connection for the past 6 years. Once I entered Cognizant i came to know that there is Corporate SIM services by AIRTEL, hence i had requested to change it to postpaid from prepaid on 24th July.
People from your side came to my address location for verification and the same has been completed on 6th JULY 6.30PM. But i don’t know what suddenly happened all my outgoing and incoming calls are barred by today(10 August 2010) morning. I tried customer care many times but no response, customer care person told me that they cant activate this number to me anymore and i have to get a new number. I don’t what is the reason behind this. Also they informed me that for verification status it is mentioned as "door lock".
Tell me if any procedures need to completed from myside to activate this number so that i can use it. Please do it ASAP. Please take this on high priority. As said i am using this number for past 6 years and it is very important for me.
Regards
Vadivel Kumar