[Resolved]  Airtel Prepaid — Airtel cheating customers

airtel prepaid of M P — Cut my account money

Sir ,

i m prashant jain from amarpatan Distic - Satna M P.

i m customer of airtel prepaid compney.
My problem is that

1) Automatically Subcribed Gprs Facility of Internet and Cut my money 10/Rs Daily .
2) Automatically Change my hello Tune and cut my money 20 Rs Two Times.

Sir ,
i m in a fix how i can finde my rightes or money .
I have collected proper Reason and proof of in my favour and i can give any proof of my less of account.

Please Give me some advise please.

PRASHANT JAIN ([protected])
[protected]@yahoo.co.in

AIR TEL/prepaid — cheating

my self hussain raza i purcased AIRTELL prepaid card the no.is[protected] i purcased this no.1&1/2 month before this card i purchased from THE MOBILE STORE andheri (E) i submite my all the document but after that my mobile NO.[protected] is not working is shows change sim when i meat the customer care excutive & said all my quiries to them he said you have to buy new sim cards this no.is concell i asked them why he do not have proper answer of that.?

Airtel Prepaid Card Customer — Airtel is fooling their customers!

Very sad to bring to your notice about Airtel fooling customers through fake promos. Airtel sends promo message which are not valid just fooling people, Sorry to say but the customer care is not having proper knowledge about the services which you offer tese shows you all have unprofessional & unknowledgeable staff, so request you to please train your people & stop sending your nonsense message which is not valid, I received several message about a new promo that recharge for Rs. 275 & you get validity for 6 months & Rs. 75 Talktime, believing on the same I went to the nearest distributor & recharged for Rs.275 , but the message what i received gave only 2 months validity.

I am sorry to say but I have been facing lots of inconvenience from Airtel for my every Visit to Europe your network is having some or the other problem & i am unable to call back to any one just to carry your Sim of no use.

Your customer care is not having any answer for the same.

Sorry to say but I am planning to go ahead with some other service provider because of your fooling services to customer & will take the necessary action professionally.

I am using Airtel prepaid card. On March 11 2008 9:00 PM I received three continuous SMS from Airtel Number 543214.I just opened first SMS immediately 30 Rs deducted from my account .

First SMS content is
“Congratulations! You have subscribed to Background Music and Rs20 has been charged. Now talk to anyone with your favourite music in Background .Just dial 57775”

Immediately I called customer care 121 and asked about this stupid thing, they said this service will be activated if we open the SMS. And to unsubscribe this service we have to call the same number from which the SMS sent. But it is not free call Airtel is charging 1.50 Rs per minute. I didn’t want to do it from my side .So I logged complaint. Two days on Mar13 around 5:05 PM the service has been deactivated after I called customer care and asked about it, though the money not been credited to my account. Again I called customer care (121) they logged complaint and it is expected to be solved on Mar 17th end of the day. But I was not convinced so I asked call centre executive for customer care email id. He given me the Airtel web site and asked me search, finally that call terminated by him.

I am going to wait till Mar 17th.If it is not solved I want to take this issue legally. If any one knows how to approach the things further please tell me.

Friends don’t open and SMS coming from 543214 or any similar number.


Sendilkumar.M
[protected]@yahoo.com

Subject :- I have been mischarged with Rs 25 due to Airtel's fault.

date of balance deduction 11th march at night
before deduction of balance my actual balance was 374.14, of which I have mentioned to your customer care executive.

Dear Airtel,
I activated the mobile office service on the mentioned number, on the 10th of March 08. On the 10th of march when i wanted to deactivate my mobile office service (by dialing *444 *2#) before 12 am (11th of march) I could not do so because of weak server or some other fault of Airtel. The screen displayed “.........plz try after sometime”.(note that on 10th of march08 i already had been charged Rs. 25 For using the mobile office services). Then, when i called up the customer care department and complained to deactivate my mobile office service before 11th march. Customer care executive promised me an automatic deactivation within the next two hours, and Rs.25 would be refunded in case it doesn’t.

On 11th march morning around 10am Airtel messaged me - “We apologize for the unfortunate turn of events. We would request you to dial *444 *2# (toll free) to deactivate GPRS daily decrement service).” Then i deactivated my mobile office service on 11th of March 10:30am.
BUT Kindly note that i did not use mobile office on 11th march at all but still my Rs.25 was deducted from my balance.

It has not been possible for me to directly talk to the customer care executive by dialing 121 and Airtel advised me to use the sms service for any complaints. I have messaged several times but they are not agreeing to refund my money.
I know that you would know what exactly happened with my network and why i was mischarged without any fault of mine.

I would hereby request a refund of Rs.25 and being an Airtel subscriber for more than the last 3yrs , I hope you would not break my trust.

Plz Kindly note again,

Date of balance deduction 11th march at night
Before deduction of balance my actual balance was 374.14 that i told customer care.

thanking you
Subhdeep Goswami
Kolkata

Airtel — Don't give my money Which was deducted for Airtel fault

To
The Consumer Forum

Subject :- Complain against Customer Care


Dear Sir,
I am Mr. SAUMYA MAJUMDER a customer of AIRTEL service. My mobile no. is [protected]. I download a song for my hello tune by calling customer care on 18/March/2008. The customer care executive said that only Rs.15 will be deducted from my main account for download this song. But after some minute near about Rs.105 was deducted from my account & my main account balance will come Rs. -7.27. Then I call to customer care & talk with Miss POUSALI near about at 2:23pm. She told me that for some technical problem this Rupees was deducted. She took a complain against this & told that the Rs. 60 which was wrongly deducted will submitted in my main account within TWO hours. My complain no. was :[protected]. TWO hours gone but my rupees did not submit in my main account. Then I again call to customer care near about at 4:35pm. At that time another customer care executive said that for some technical problem the Rupees was not submit. It will be submit within 7:00pm. As same way 7:00pm was gone but my Rupees was not submitted in my account. Near about 7:15pm I again call to customer care
& the customer care executive Mr. SUBHAJIT told me that I have to wait more TWO hours for my money. Is this a nasty game? i dont understand. Please take a step against AIRTEL Your co-oparetion is highly solisited.


DATED :- 18/March/2008

Yours faithfully
Mr. SAUMYA MAJUMDER

I have problem with gprs last one month.when connect to pc in gprs to my handset then show error 31 & also my 121 is barrad.

Airtel Prepaid — Cheating the customers by providing less information

Despite of bringing such facts of irregularity "Airtel" doesnt take any action.Nor does the customer service calls back with the progress of the case or how does it intend to resolve the issue.In cases where customers are lured / trapped for getting immediate recharge to seek the benifit of double talk time etc loose out the money alredy paid to the Airtel by means of promos during that specific duration. How pity, such organisations take the customers for a ride and they find several ways to avoid querries and usurp the customer pockets.

Wake up Airtel

Dear Sir,

Today I sent Rs.500/- to Dealer to recharge my cell no.[protected] at Ranchi.
My balance showed Rs.643.00, after recharge I find the balance to be the same.
When asked the dealer said that he recharged sent his mobile with sms showing -
successful recharge, I fail to understand the whole situation.
Please let me know the balance and what should I do to recharge get uninterrupted services.

plz i have mobile office service it s free olz contact me m y no. is [protected]

Airtel Prepaid — my balance of tht card is been shown negative

callers tune r not required then also by their mistake we have to pay 30rs extra charge.although we talked to customer care to mr nitin bhai.so he should be responsible for tht such complain he didn't gave our balance 30/-rs back.complain was on 20th may 2008.i request u to stop calers tune from ourprepaid connection.our number [protected].and the last complain was to mr.sohail he was also irresponsible for us.

On 8-6-08 i activated my mobile office on daily rental basis at around 10am Rs. 25 deducted the next time charge will be reduced at 8am next day i.e. 9-6-08, as told by CC. But at around 5am they have reduced the rental rs. 25. when i asked CC for this they say we don't have any data now, please call after 10hours. Please Refund the Money. i have deactivated the mobile office at 5.30am. my mobile no. [protected]

Airtel/Prepaid — Cheating the customer/no response from customer care

I am holding a prepaid connection and landline, my prepaid number is [protected] and my landline connection number a/c no 13627412. I have recharged my mobile on friday 13/06/2008 for Rs333/- used Rs 4/ and change and was travelling to Ooty for a important business trip. The balance showed zerro and incoming & out going calls have been barred. i immediately called customer care and raise a complaint. On action was taken. On monday I reached bangalore and again launched a complaint and i was told the money will be refunded by 3pm which didn't happen. I called the customer care and raised the complaint up to the manager level like a parrot they kept say we will be able to refund only. By 18/6/2008, but they agreed to they have encounter a technical problem but not will to refund the money. The manager with who i spoke was kumar who had disconnect the call again I called the customer care wherein Agent James called I am expressing my fustration no empathy and no concern at all. So what i conclued is that using Airtel is unsafe any you balance can vanaish for no reason and even if you raise complaint it will taken care.
If my money is not credited by tomorrow I am going to sue Bharhi Airtel in the consumer court.
I am claming compensation for the delay.

300 sms card for 35 rupees — 300 sms not credited after successful charge

I had charged card no[protected] on 10 jul and till date have not got the credot of the 300 sms to my cell no [protected].All complaints is dealt by a standard answer wait for 4 hrs ...software is being updated.

2. Charged another card no[protected] on 21 jul and again same results.

Is your service terminated ..if yes why are you selling the cards.

rgds

Cdr ss ahuja

i have lost my mobile No.[protected]. i want to close this No. immediately. but at 121 and 123 customer care centre prerecorded massages are heard. there were no option for complaining for the same.

Airtel(prepaid card) — Worst customer care and cheater company

I am using this airtel prepaid card from 4 years.i have activated NOP(net on phone) service from 5-6 months.It costs Rs 2 per day.10 days ago they deducted 45 Rs.when i called them, they replied that they rightly deducted, as your MMS, AIRTELLIVE service activated.BUT i never activated that services as i am using NOP on my phone.The customercare lady was so arrogant and refused to deactivate that services.3 months before also they deduct 40+50=90Rs from my account unnecessarily.My dad also using airtel prepaid.He never activated halotunes yet, and airtel deducted 30+30=60Rs for two months.Now its too much.anybody getting same problem, please discus with me on [protected]@gmail.com.we can make a complaint against them.

Sir/Madam,
I am an Airtel pre-paid subscriber from Mumbai. Few days ago I got an SMS from Airtel that if I do an e-recharge of Rs258, I will get talktime of Rs300. It was mentioned that this offer is for limited period but didn't mention any date or time any where. But when I rechrged after 4 days with Rs258 e-recharge, I got talktime of Rs131. When I contacted customer care, I didn't get any convincing answer.
I couldn't understand that even if you are not giving extra talktime, how could you cut Rs 127 from
Rs258 when you are not giving extra-validity. This incident was really unfortunate. I have lost faith in airtel. If this complain of mine is not redressed in 15 days, I will change my service to Vodafone from 1st September. Therefore, kindly look into the matter and give me a logical response.
You can reach me through my mail id- [protected]@hss.iitb.ac.in or
[protected]@gmail.com
My mobile no. is-[protected]

Yours' truly
Debasis Mahapatra
Dept. of HSS
IIT Bombay, Mumbai.

sir this is my airtel no [protected]
how to registration my mobile no
send details about my self.

i'm having two problems.
firstly my calls to customer care have been barred.
i've repeatedly complained but no action has been taken.
secondly yesterday i got a message saying that "SAVER pack has been activated"when i had never asked for the offer.
please look into the matter and reply me soon to my mail address
aayu.[protected]@gmail.com.

Airtel Mobile Services — Airtel Charging Rentals for Services Not Subscribed

Hi,

Airtel customers beware! Airtel has come up with a rather sickening plan to fleece your balance through monthly rentals for value-added services like missed call alerts and news alerts.

Airtel had sent me an offer saying if I send an SMS to a toll free number, I could try out the new service called missed call alerts for free for a week or so. I did so and thought it would've expired naturally after a week. Now they have deducted a monthly rental for the stupid alert without informing me in anyway that they are providing me the service. They are doing this cheating on all the stuff they introduce new. It's particularly harmful for prepaid subscribers as they cannot do anything about it other than call customer care, who assure you that you are taken off from the service but you would still get messages saying your money is gone.

Regards,
Mahir
[protected]