[Resolved] Airtel Prepaid — REGARDING ONLINE RECHARGE ISSUE AND UNABLE TO CALL 198 NO | |||
Dear Sir, My mobile no-[protected] Name-ROHIT CHANDAK I sent mail to nodal of airtel officer of M&G circel but no revert for the same regarding i am not able to call on 198 complaint helpline no but issue not resloved yet kindly arrange call back from your side on [protected]. and get issue resloved kindly check below trail mail sent to nodal team but issue not resloved yet CHECK THE BELOW TRAIL MAIL [protected] Forwarded message[protected] From: rohit chandak <[protected]@gmail.com> Date: Tue, Mar 15, 2011 at 11:43 AM Subject: Re: Acknowledgement Mail. To: nodalofficer.[protected]@airtel.in Cc: [protected]@airtel.in Dear Team, I have not recived a proper response for below trail mail still i am not able to call 198 no while connecting error "Please dial *121# to know bal and validity and thankyou for calling airtel" after this call getting disconnect so please check and another issue is this i got call from Mr.Sunil Pujari he told me that he is actiavting free DT of mere bina for 30 days no rental will be charged still on my account balance of rs 20 decuted on 14/3/2011 so want my money refund any how and want call back regarding my 198 no call issue kindly look into matter ASAP and please dont give me now any standard TAT for the same as you can check below trial mail also call back me by today EOD. Mobile no-[protected] On Fri, Mar 11, 2011 at 9:37 AM, <[protected]@airtel.in> wrote: Dear Airtel Customer, Thank you for writing to us. We have already received a similar email from you earlier. We are currently resolving your query and would revert to you within in 24 Hours. Warm Regards Airtel Customer Service This is an auto-generated response. Kindly do not reply on this mail. [protected]-Original Message[protected]------ Subject: regrading complaint of Ashutosh Sharma about fake closure of tt and reply ([protected]) Date: 11/03/2011 09:29:26 AM From: [protected]@gmail.com To: nodalofficer.[protected]@airtel.in Message body: Dear Team, As per below trial mail and reply by ashutosh sharma he tried to call but i was not reachable this is very much wrong thing as yesterady i just got misscall from one airtel office no i treid calling that no it was saying it dosent exeist and in first ring only he disconnectd call and mentioned i was not reachable so MR.ASHUTOSH SHARMA if he is not cable to reslove my issue kindly transefer this case to ruchika sawant as i really appreciate her that she assited me very well and this issue is going from so many days i told i am unable to call 198 and not able to call 121 CC no also so kindly contact me today on alternate no[protected] if you are calling today if you are calling after tomorow kindly call my no-[protected] please call with resolution and want strict action against above executive ASAP. Regards, Rohit Chandak [protected] On Thu, Mar 10, 2011 at 4:36 PM, wrote: Dear Mr. Chandak, Ref: Email dated 05 March 2011, regarding the calls on 198 for your Airtel Mobile Number [protected]. Thank you for your mail to Airtel and the opportunity to assist you. We regret the delayed response. We tried to contact you but due to your number not contactable we were unsuccessful with our attempts to reach you. Further, we would request you to please provide us your alternate number to assist you better in this regards. We hope that this response has addressed your query suitably. In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. Please do write in for any further assistance Warm Regards Ashutosh Sharma Nodal Office Bharti Airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide Feedback. Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=51B3D52349BA 2B45B1CC36B933B938B53149ADD93C454DB8DA3A434A[protected]E4D474C4E4EB6&refno=5...⇄ 25312 Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@airtel.in Cc: [protected]@airtel.in Sent: 05/03/2011 15:50:30 Subject: Re: UNABLE TO MAKE CALL 198 AND APPRECIATION TO SUNIL POOJARI. ([protected]) Dear Team, Still i am unable to make calls to 198 tollfree kindly arrange call back from networking team of airtel as what is exactly concern miss ruchika was not able to explain and i want to appreciate mr. SUNIL POOJARI for givng me FREE DT kindly look into matter why i am not able to make calls 198 no and do needfull ASAP. Regards, ROHIT CHANDAK [protected] On Thu, Mar 3, 2011 at 8:23 PM, rohit chandak wrote: ok but i want call back from nodal team by tomorow and want to appreciate the executive ruchika so kindly call back me and have to discuss issue of my mobile n/w also On Thu, Mar 3, 2011 at 5:56 PM, rohit chandak wrote: [protected] Forwarded message[protected] From: Date: Thu, Mar 3, 2011 at 5:27 PM Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|] To: [protected]@gmail.com Dear Mr. Chandak, Ref: Email dated 1 March 2011, regarding the balance depletion for your Airtel Mobile Number [protected]. Thank you for your mail to Airtel and the opportunity to assist you. We regret the delayed response. As per the telephonic conversation with the undersigned we would like to inform you that taking a note of the concern, we have raised a complaint against the call routing for 198. For your reference, the unique service request number is [protected]. Our team will revert by 4 March 2011 by 21:40 PM. We are pleased to credit an amount of Rs 20/- to your account and apologize for any inconvenience caused. We hope that this response has addressed your query suitably. In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. Please do write in for any further assistance. Warm Regards Ruchika C Savant Nodal Office Bharti Airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide Feedback. Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F215739CE527 69ABD73955BAC4C53755A8EB2D59BCDE2A6CADEF177B888F8EF4&refno=[protected] Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@airtel.in Cc: Sent: 01/03/2011 16:01:56 Subject: Re: Acknowledgement Mail. but havent sent this mail before and i havent recvied call back yet so kindly arrange call back to me by today EOD and explain me what is the concern???????? Regard's Rohit Chandak [protected] On Tue, Mar 1, 2011 at 1:57 PM, wrote: Dear Airtel Customer, Thank you for writing to us. We have already received a similar email from you earlier. We are currently resolving your query and would revert to you within in 24 Hours. Warm Regards Airtel Customer Service This is an auto-generated response. Kindly do not reply on this mail. [protected]-Original Message[protected]------ Subject: Regarding- Recharge unsuccessfull from netbanking ([protected]) Date: 01/03/2011 01:42:10 PM From: [protected]@gmail.com To: nodalofficer.[protected]@airtel.in Message body: Dear Team, My mobile no is-[protected] Name is Rohit Chandak. I have recharge my mobile on 28/2/2011 by KOTAK MAHINDRA Net banking amount debited from my account of rs 20 But haven¿t recvied balance On it I want refund of my balance on my main account as I am calling on 198 and 121 Customer care I am unable to make calls I want Call back from your team ASAP by today 03:00 pm on priorty want reason why reacharge is not done yet want clarification ASAP. Call back on mobile no-[protected] R¿s Rohit Chandak |CRM Team | Tech Mahindra Sharda Centre, Off Karve Road, Pune ¿ 411 004, India. E-mail:[protected]@techmahindra.com Mobile: +91 [protected] cid:image001.[protected]@01CBBBFE.6B875670 =============================Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.======================================================================= ===================================================== - image001.jpg This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected][protected]----- Dear Rohit Chandak, Your email dated 01/03/2011 04:01:56 PM,reference number [protected] is in process. We will get back to you at the earliest. Airtel Care This e-mail and any files transmitted with it are for the sole use of the inte This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. -- R’s Rohit Chandak |Tikona Process| Tech Mahindra Sharda Centre, Off Karve Road, Pune – 411 004, India. E-mail:[protected]@techmahindra.com Mobile: +91 [protected] -- R’s Rohit Chandak |Tikona Process| Tech Mahindra Sharda Centre, Off Karve Road, Pune – 411 004, India. E-mail:[protected]@techmahindra.com Mobile: +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Sir,
I am Ravindra Verma from jabalpur .My airtel prepaid no.is [protected]. In present time my outgoing and incoming service is disabled by the company, because my validity was upto 16 september 2009.From how many rupees can i recharge my prepaid sim for the service of company.Please kindly inform me as soon as possible .
Thanking you
I am Ravindra Verma from jabalpur .My airtel prepaid no.is [protected]. In present time my outgoing and incoming service is disabled by the company, because my validity was upto 16 september 2009.From how many rupees can i recharge my prepaid sim for the service of company.Please kindly inform me as soon as possible .
Thanking you
Subject: Regarding- Recharge unsuccessfull from netbanking ([protected])
Date: 03/12/20112 03:12:10 PM
From: [protected]@gmail.com
To: justrechargeit.com
Message body:
Dear Team,
My mobile no is-[protected] Name is Mayur Prakash Shelar.
I have recharge my mobile on 03/12/2012 by Onlinesbi Net banking amount
debited from my account of rs 20 But haven¿t recvied balance
On it I want refund of my balance on my main account as I am calling on 198 and
121 Customer care I am unable to make calls
I want Call back from your team ASAP by today 03:00 pm on priorty want reason
why reacharge is not done yet want clarification ASAP.
Call back on mobile no-[protected]
Date: 03/12/20112 03:12:10 PM
From: [protected]@gmail.com
To: justrechargeit.com
Message body:
Dear Team,
My mobile no is-[protected] Name is Mayur Prakash Shelar.
I have recharge my mobile on 03/12/2012 by Onlinesbi Net banking amount
debited from my account of rs 20 But haven¿t recvied balance
On it I want refund of my balance on my main account as I am calling on 198 and
121 Customer care I am unable to make calls
I want Call back from your team ASAP by today 03:00 pm on priorty want reason
why reacharge is not done yet want clarification ASAP.
Call back on mobile no-[protected]
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Airtel prepaid mobile service — auto depletion of bal
For last 2 Mondays i.e. 9/11/09 and 16/11/09, my bal has been deducted by Rs.30/- each stating I have subscribed to games subscription which in fact I have not done. Im in touch with their cust service mail but doubt they will do something about it.Pls help to get me my money back and also stop this auto debit,
Regds.,
Krishna