Airtel / Prepaid Service — wrong deduction of amount

Address:Rangareddy, Andhra Pradesh

Dear Sir,

My name is Mallesham K, my Airtel prepaid No. [protected], today(17/06/2011), an amount Rs. 15/ has been deducted from my account and I have received an SMS from 50505, saying" Thank you for registering. You have been deducted Rs 15/- for Kajol event. Call 50505 at 2p/Sec on 17June T &C apply." Where as I have not registered for any such service. When I received a junk(crap), simply I disconnected. This way Airtel cheating the customers like me. When I tried to contact Airtel Customer care 121, I could hear only their adds, I can't talk customer care executive.

This type of attitude of service providers like Airtel should be brought to the notice of the Media and public. We should condemn such behavior from Airtel.

Thanks & regards,

Mallesham Karre
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Dear Sir,

I am K.Mallesham an Airtel Pre-paid customer with mobile No. [protected], Today(17/06/2011), an amount of Rs. 15/- has been deducted from my account, I have been sent an SMS from 50505 saying "Thank you for rgistering. You have been charged Rs 15/ for Kajol envet. Call 50505 at 2p/Sec on 17th June 3.00PM terms and conditions apply" Where as I have not registered for any service like that. When I got some advertisement call(crap), I simply disconnected. This way Airtel is cheating the customers like me. When I tried to contact customer care 121, I couldn't get customer assistant on that line.

I felt very bad, for such an act from Airtel. I condemn such behavior, I couldn't contact customer care personal, only junk adds, I have hear on 121 no.

I hope such things are to be brought to the notice of Media and public, so that Airtel or any other service provider will not cheat customers.

Thanking you.

Mallesham Karre
Dear Mr Rakesh Ranga,


Thank you for your prompt action toward my wrong deduction. Hope this type of wrong deductions will not happen in future, even though it is a small amount, but it creates mistrust.

Thanks & regards,

Mallesham Karre

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