[Resolved] Airtel — PREPAID TO POSTPAID CONVERSION | |||
As per the request/option received on my mobile No [protected] from customer care of airtel, I have opted for conversion from prepaid to postpaid of 4 mobile numbers of my family members as under: 1) mohan rao [protected] 2) chandrika [protected] 3) mahati kondapalli [protected] 4) charvak kondapalli [protected] All the above numbers are of airtel service providers. As per my request the customer care department have sent Mr Venkat Reddy, Service executive of our area. Accordingly he has collected all the required documents alongwith photos and signatures somewhere around 22nd or 23rd of september, 12. All the four mobiles were activated on 27th september, 2012(from prepaid to post paid). I have received welcome letters for sl no 1,2 and 4 members. Again on 03rd October, 12 Sl No 2 and Sl No 4 have received messages(sms) for submission of id proof and address proof or else the services will be debarred. After getting assurance from venkat reddy we have ignored the message. Since 6 days the services for both 2 & 4 have been debarred, in spite of providing id proof and address proof of both the members for the second time. I have been calling No 121 regularly and explaining my problem to several service personal and other members who have received my call.The process of calling 121 and placing request for activation have been for 7 times. Again and again i have to put my enter case and tell that i have provided the id proof and address proof second time but no one has cared to solve my proble. Even I have requested them to revert all the four numbers from postpaid to prepaid as they are not in a position to solve my problem. Will you kindly look into the matter and settle my problem urgently. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Namaste(mohanrao1955),
This is to inform you that your concern listed on 14 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 14 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Sir/Ma'am,
I had applied for conversion of my no. [protected] from Prepaid to Postpaid on 30/1/2013. I had been accordingly given a new sim and asked to wait until the verification of details was complete which would be done in the consequent days.
Its been 2 weeks now, and even after all the verification is complete I have no clue as to what is the status of my mobile number's conversion status. Also, there has been no help offered on the customer care or from the Airtel Relationship Centre from where I got the new sim for postpaid service. All i get to hear is to wait since there is some issue with conversion.
I wish this query to be solved within next 24 hrs else I might have to drag Airtel to Consumer Court for harassment and non fulfillment of the obligation after I've paid Rs. 300 for this conversion.
Revert.
I had applied for conversion of my no. [protected] from Prepaid to Postpaid on 30/1/2013. I had been accordingly given a new sim and asked to wait until the verification of details was complete which would be done in the consequent days.
Its been 2 weeks now, and even after all the verification is complete I have no clue as to what is the status of my mobile number's conversion status. Also, there has been no help offered on the customer care or from the Airtel Relationship Centre from where I got the new sim for postpaid service. All i get to hear is to wait since there is some issue with conversion.
I wish this query to be solved within next 24 hrs else I might have to drag Airtel to Consumer Court for harassment and non fulfillment of the obligation after I've paid Rs. 300 for this conversion.
Revert.
Given a request for conversion of my mobile from pre-paid to post-paid on 23rd December 2013. Till data the conversion has not happened in-spite of visiting to Bharthi Airtel Head Office, Begumpet Hyderabad AP daily or calling a customer care executive daily. Every time your people say it will be resolved in 24/48 hours but it never happened. And every time whenever I raise a issue I need to explain my problem and provide them with all the details.
My Queries are :
Doesn't your system capable enough of getting customer info if I tell my mobile number. How many times I have approached to them and my problem.
What is the SLA for resolving any issue? If there is any, why don't you publish it?
Isn't there a system to log a complains directly from your web site?
At least a mail address would have been good.
Your executive says its a technical problem, provide us technical desk team contact media to approach them when it's not in executives scope.
Why is Airtel providing the franchise to fake people who are irresponsible, who don't have minimum common scene to respond to customers call in-spite of calling repeatedly, after providing all the necessary documents and money.
Name of the Franchise : Renesent Management
Contact Numbers : [protected] / [protected]
If you search for this number in Google you will find number of people facing the problem with this franchise.
https://www.google.co.in/#newwindow=1&q=[protected]+
http://www.complaintsboard.com/profile-1300776
http://www.complaintsboard.com/complaints/airtel-post-paid-not-activated-c692943...⇄
http://www.complaintsboard.com/bycompany/airtel-post-paid-a10103.html
Request you to take a sever action against such people.
Regret if you are not the right person to respond but hope at least you can forward the issue to concern person.
Hope you can understand my problem and resolve the issue at an earliest.
Thanks,
Vijay Karnam
[protected]
My Queries are :
Doesn't your system capable enough of getting customer info if I tell my mobile number. How many times I have approached to them and my problem.
What is the SLA for resolving any issue? If there is any, why don't you publish it?
Isn't there a system to log a complains directly from your web site?
At least a mail address would have been good.
Your executive says its a technical problem, provide us technical desk team contact media to approach them when it's not in executives scope.
Why is Airtel providing the franchise to fake people who are irresponsible, who don't have minimum common scene to respond to customers call in-spite of calling repeatedly, after providing all the necessary documents and money.
Name of the Franchise : Renesent Management
Contact Numbers : [protected] / [protected]
If you search for this number in Google you will find number of people facing the problem with this franchise.
https://www.google.co.in/#newwindow=1&q=[protected]+
http://www.complaintsboard.com/profile-1300776
http://www.complaintsboard.com/complaints/airtel-post-paid-not-activated-c692943...⇄
http://www.complaintsboard.com/bycompany/airtel-post-paid-a10103.html
Request you to take a sever action against such people.
Regret if you are not the right person to respond but hope at least you can forward the issue to concern person.
Hope you can understand my problem and resolve the issue at an earliest.
Thanks,
Vijay Karnam
[protected]
Hi,
My mobile no: [protected]
I requested Airtel prepaid to post-paid conversion on 26th Dec 2014. I have given Rs. 300 as deposit for activation and its been more than 10days and still it was not yet done. I tried calling the executive, he is not responding. Every time he will simply reply that, it will get activated today evening.
I try to spoke your customer care very worst and pathetic, Customer care executive forwarding the call to post-paid CC and post-paid forwarding to prepaid. Customer care does not even ready to take complaint no and put my call on hold for 27 mins and disconnected. I am suffering a lot because of this.
Executive Mobile No: [protected] ( Agent who came and collected the document)
Request you to take action immediately.
Thanks
Saravanan B
My mobile no: [protected]
I requested Airtel prepaid to post-paid conversion on 26th Dec 2014. I have given Rs. 300 as deposit for activation and its been more than 10days and still it was not yet done. I tried calling the executive, he is not responding. Every time he will simply reply that, it will get activated today evening.
I try to spoke your customer care very worst and pathetic, Customer care executive forwarding the call to post-paid CC and post-paid forwarding to prepaid. Customer care does not even ready to take complaint no and put my call on hold for 27 mins and disconnected. I am suffering a lot because of this.
Executive Mobile No: [protected] ( Agent who came and collected the document)
Request you to take action immediately.
Thanks
Saravanan B
I have applied for prepaid to paostpaid conversion on 6/4/15 at Nit 3 faridabad office .usually the conversion takes hardly 1 day, but in my case it took 10 days. That too after daily visit to the office (NIT-3 near masjid). Somehow on 16/04/15, the service got started. I did the verification process by dailing 59059. Activated a 149 Booster pack and called a local friend. Few hours after the activation the signal went missing again. I rushed back to the sorted office leaving all my important work. They said I will have to swap the sum to a new one and within four hours the service get start but I am still debated . It's been more the 12 days since I applied for the conversion. This is worst pathetic service from air tel. They are still clueless about this issue. I really regret conversion. Please at least activate me number no matter it is prepaid.
TARIQUE ALI ANWAR
[protected].
TARIQUE ALI ANWAR
[protected].
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2011 at Hadapsar Pune Airtel office by giving necessary documents and paying Rs
300 but it is yet to be done.
from airtel customer care I came to know that my number is registered on someone else name since 2008.
I have this number since 2005 almost for 6 years. Then how come the number is registered on someone else name from 2008. It looks like airtel has wrongly registerd my number in 2008 to abide regulatory compliance for registering all existing prepaid numbers.
Its a gross violation of rules to register someone existing number against someone else name.
Request you to rectify the mistake and change my prepaid number to postpaid. I have already given necessary documents and paid Rs. 300 for this change and got a new SIM card. Pl note that the postpaid number should be same as existing one.
My existing SIM card number is[protected]
My mobile no is-[protected] (the number should remain same after changing to
postpaid)
Receipt serial no-37650
Regards,
Ashish Khangar