[Resolved]  Airtel — Change of Plan without consent

Address:

Pune, Maharashtra

Hi ... My Airtel number is [protected]. I have been using this number for more than 6 years now. This is an Airtel Prepaid Friends connection in which the Calling rate was 10p/min for local airtel and messaging 25p/sms. In the month of January I received a message from Airtel stating that if i recharge with Rs. 42 voucher I will have reduced calling charges during Roaming. As I was going to travel out of town I went ahead and recharged with the Rs. 42 voucher to save while I would be roaming. The following day was shock when I realized I was being charged Re.1 / min for calling and also Re. 1 for sms. I immediately called the Call Center to find out the reason. I was informed that I had recharged with Rs.42 so my plan had changed. I got irritated and told them that there was no information about the plan being changed in the message sent by airtel and also the dealer from whom i recharged did not inform me about any such condition. The Call Center executive told me that nothing could be done and told me visit the local Airtel Office. The following day i visited the Airtel Outlet on FC Road only to face more annoying customer service. The person there had no decency to talk and kept avoiding the conversation by telling to send an email to their nodal officer in mumbai. I then decided to write their Nodal officer with all details also including the misbehaviour by the Airtel Executives. I mentioned that they cannot go ahead and change by Plan without informing me. I also informed that though Airtel had a compromised network in Pune and the service isnt upto the mark I was just sticking with Airtel only because of its plan. And this is a very unprofessional way of making modification of service to an old customer like me. The nodal officer replied back stating that as the recharge has gone through nothing can me done. I don't understand how can such big company like airtel do such things. They should mention such details along with the message. This is a complete fraudulent activity by airtel as they are making changes to user plans by misguiding users. I was unable find a platform to bring this into light but now that i have come to know about this website I hope this message is received by the Authorities in Airtel and customers and also create an awareness so that Companies like Airtel don't take everyone for a ride . I guess a lot of people are being misguided by Airtel through wrong information. If anyone can guide me with information about taking up this issue with higher authorities. Thank you.