[Resolved]  Airtel — Charged/paid more on new simcard bought from Airtel exclusive outlet

Address:

Pune, Maharashtra

With due respect I Arpit Asthana would like to bring to your notice some malpractice being done on your name. I am a loyal customer of Airtel since last 2 yrs. My prepaid mobile number is +[protected]. As I have moved to Pune for my job, I wanted to continue using your service.
I along with my 2 other friends went to Airtel Exclusive Outlet located in VishalNagar, Pune named Apeksha Communication on 2nd, Sept,2010 (Thursday). We chose to purchase 3 friends card for which we were asked to pay Rs. 50 per card(Actual MRP of the friends prepaid SIM is Rs. 34). But we were asked to give extra Rs. 16 over this MRP.
When as a literate citizen we asked the reason for this overcharging, we got excuses like ' The Airtel company is not providing card, we are purchasing it from other dealers'. Further said, ' If you want to buy these cards then do it, else we dont have the time to justify ourself '. These statements were shocking for us when hearing it from person handling one of Airtel Exclusive Outlets. Other customers at that place we surprised too. We could have opted for other service providers like Vodafone or Idea but we wanted to continue with you. So still having faith in your company and service, we are bringing this instance to your notice.
Please take appropriate actions against these persons under the law because they are making undue profit at the cost of Airtel image. And if its possible please help us get back the over charged amount of Rs. 16 multiplied by 3 from those unscrupulous persons handling your exclusive outlet in Vishal Nagar, Pune named Apeksha Communication. And think of the illeterate people who are still unaware of this malpractice.

Our Names, New SIM CARD Number, Mobile Number of the new SIM are mentioned below:
1. Arpit Asthana [protected] [protected]
2. Manish Agarwal [protected] [protected]
3. Sanjog Mehta [protected] [protected]