[Resolved]  Airtel — auto activation of airtel value added services

Address:Pune, Maharashtra

I have brought a Airtel mobile prepaid connection.. aftre activating the mobile i realized that airtel has got a way to earn money by activation value added services automatically.
Even i am deactivating the services aftre 1 or 2 days it will activate automatically and I am receiving a SMS saying thank you for activating the value added services.

when i called the customer care. I got a nonsense reply saying that I am requesting for activation. and the funny thing is activation is happening when my mobile is switched off. I use to switch off my mobile all the time and when i switch on my mobile i can see my Balance is redused for each activation.

Is it possible to activate the value added services while mobile is switched off ?

I feel that this needs t be stoped and govt should take strong action against these people other wise one fine day you will receive a SMS saying thank you for choosing Airtel under Mobile number Portability eventhough you have not requested for it.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Airtel Prepaid — AUTO ACTIVATION OF VALEU ADDED SERVICES

VALUE ADDED SERVICES ARE ACTIVATED ON MY CELL NO.WHICH ARE UNWANTED TO ME.
I HAD ALREADY REQUESTED TO AIRTEL CUSTOMER CARE EXICUTIVE COUPLE OF TIMES REGARDING THIS SUBJECT,ONCE IT HAD DEACTIVATED & YESTERDAY RAMDEV BABA'S HEALTH TIPS HAVE BEEN ACTIVATED BY AIRTEL BY ITSELF,WHICH IS NOT REQUIRED TO ME.
I Agree, my balance too got deducted for the same service.
This happens evrey week, some or the other service gets activated without myself sending any SMS or calling/or attending any calls.
please look into this matter.

Airtel Prepaid — Auto Cricket service activation

Dear Sir/Madam

I am using Airtel prepaid services and my number is [protected] which I am using as a Landline.
I had activated DND services on 13/11/2009 Reg Num (S[protected]).
But still Getting promotional SMS.
Speacial I am fed up with the (cricket score update services).
This service activated about 3 times whenever there is a match this service activated itself.
I had complaint about the same to Airtel. But only getting solution to contact near Airtel Gallary.
And the closest Airtel Gallary is about 30KM from my house.
I stay at Mumbra and Gallary is in Thane and Mulund.
And there is no use of going to gallary because I will be getting no resolution.

I am having hope on Consumer Complaint forum that this will be resolve sooner and no other person will have same issue in future.

Thanks and regards
Sohail
Yes it is 100% true. I am also getting regular cricket updates from Airtel prepaid sms services which i never asked for. They are cutting Rs.1 per day. I tried to stop. But they don't receive the message deliberately. They send sms from 1210 and the next second when you reply they are not available. I called costumer care but I didn't get any positive response.

Second problem that I have is one day I found my balance Rs 30 less than it should be and I called costumer care. I talked to Mr Jagmohan, Miss Priyanka (Mohali Chandigar Costumer Care). and I got negative response from both. Mr. Jagmohan was not ready to talk politely. He was talking very rudely.

What I found was I have visited some link related to "webactress" but I haven't visited that link and my cell phone was Nokia 1210 which is not GPRS compatible.


Seriously I am not happy with Airtel service. I am getting disturbed by these irritating sms alerts..

Hello Airtel Customer Service Team, Do you have any answer for this.. write to me on my email thakur.cool.him [at] gmail [dot] com.. hoping for reply soon..

I want to deactivate my services forever is there any way to do this... because I know If in any case my one service get deactivated you will cheat for another and this process will not stop as I am getting right now..

What does it mean:
"We assure you that we are committed to resolving the issue to your satisfaction. "

it simply mean you don't want to solve this problem seriously..

Er. Naresh Thakur.
I am using AIRTEL prepaid serivce. My cell no is [protected]. I am fed up of getting cricket SMS. I have registered in DND service. But of no use. I have never activated this service. It activated itself. Please do something & stop these SMS which I never wanted. I do not want any promotional SMS. I hope some action will be taken.
Thanks. Regards.

Airtel Prepaid — auto activation

i am anup from durg,my numbar is [protected],since last 3 days airtel charge me RS 75 for game club,5 rs for java gclub subscription, friendschat service 10Rs,and same for shaheli service, astrology,hello tune,and radio night pack also.

customer care executive say that you have activated this service,but i didnt.

so please help me,they can not give me proper information,

i want my money back and take a some action on airtel about this kind of chiteeing bussines.

thanks sir if any action is taken.......
same thing happend to me. i was charged 40 rs for animation, vedio, filmy buzz
i am salman!

my mobile number is [protected]

some message service has been activated and i have been chared money

and also i am unable to contact airtel customer care

so please help me, give me proper information,

as soon as possible
sir
I have airtel prepaid connection no [protected] . Today I recharge of 100/ rupees and I get only Rs 02/. plz take this complaints seriously . Do, nt compel me to Ask or Write for that kind of practice. u must pay heavy fine . We want my money back yet...1/2 hour . So kind o[censored] .

regards

Sittu
sir
strictly reminding you about my no [protected], , , , , in the name of gurmeet singh . Tommorw I recharge of 100/ and only Rs 02/ without subcrbing any valueadded service . we are waiting for right iniciative other bother to say or write TRAI and maximum panelty . Be careful I am not joking Next second puzzeled by u for this kind of act .
Regards

gurmeet singh/sittu
sir
Very painfully telling that Aittel mobile service is headache for me . Everyday I compel to register my compliant to you for cut of my money without taking any facilities. yesterday night my balance rs 120/90 then I exit the message of browsing service then I found my balance Rs 60/ It is big setback & cheating for loyal customer. Your service [ 121 ] is saying press 5----4&then 1 & saying If you are taking officer for 3 minute charge 0.50 paise & thank you for call what is this Plz regard the customer & obey atticate . Now I am deciding recharg only of rs 10/ & taking other co . plz retrun this money atonce . Any pinching talks say sorry .
regards gb
[protected]

Airtel Prepaid — automatic activation

An automatic activation o[censored]nwanted services like hello tunes is activated at june 13th and they deducted rs 45 .I Called to customer care many times but there is no response from service provider side.
My airtel prepaid number is [protected]

Airtel Prepaid — AUTO ACTIVATION OF SERVICE

On 29/08/2011 , Airtel service debited the amount for activating Value added service on [protected] which i have not asked for. The company is going on making lots of bucks by just debiting customers without them asking for any services. For calling customer care also now we have to pay the money and they don't come on the line also quickly so we have to pay more. I think that since they are not getting many new subscribers and old one are going to other service providers , the company has started this techniques to collect the fund from the existing customers. On calling they are refusing to repay the amount they have dedcuted.
I agree that now a days mobile service providers are basically depending on customers hard earned money deducted by fraud. They don't provide service which you need but charge for the service not provided.
They find it difficult to pay the salary to their employees and hence collect the money this way

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54484
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information