[Resolved]  Airtel — Refund of Modem caution deposit and Modem cost

Address:

Chennai, Tamil Nadu

I got my Airtel modem installed on 27.08.09 (Receipt No. ZC[protected]. I paid Rs. 1500 for the modem. I was told that there is no installation charges as I already had broadband connection (I just changed the modem). The person who installed informed me that since I have paid the modem amount, I need not have to return the modem at any time. But when I requested for disconnection of the airtel landline phone on 17.05.13, I was surprised to see that a person named Mr. Rajesh took the modem along with the phone inspite of me telling that the modem is ours. I lodged a complaint (Complaint No.[protected] on 7.6.13 and had a talk with Mr. Krishna. I asked him to pay back Rs. 1500 plus Rs 1000 (caution deposit) for the modem. There wasnt any response. Since then I have made many calls to the customer care but in vain ( had conversation with Mr. Sivakumar, Mr. Santosh, Mr. Ramesh, Mr. Surya, Ms. Asha and Ms. Kavitha on 11th, 13th, 19th, 20th and 27th of June 2013). I personally visited the Airtel office at Fore shore estate, Chennai and talked with Mr Arun. He informed me that Rs. 1500 was installation charges and cant be refunded. What kind of company they run? One time they say its modem cost, now they say its installation cost. Am I a fool to believe that Rs 1500 is installation cost? Yes maybe I was a fool to choose airtel and not other better brands. In addition to that, I receive a call saying that I have to pay bill for the period 7.5.13 to 25.5.13 for an amount of Rs. 710.40 though the landline was disconnected on 17.5.13. Still I didnt receive the bill and why am I to pay for the extra 8 days?

I want Airtel to immediately refund my Rs.1500 plus Rs.1000 = Rs. 2500. Also if they want to reduce the bill amount for May month (Rs.629.21 from security deposit) they might go ahead and pay me the rest amount. I want a justification for the bill amount of Rs.710 as mentioned already.