[Resolved]  Airtel — Reg: Monthly charges increase without concern

Address:

Tamil Nadu

Dear Sir,

My name is R.Madhankumar am residing at coimbatore. Am holding airtel mobile services from 2002 same number [protected], on a cug with [protected] my father and [protected] my wife(added a year back), under supersaver cug199/- plan. Airtel broadband service landline no: [protected] and Airtel digital.

Last month they have levied a one time charges ofRs.300/- in father's bill.When checked with customer service person named Shoiab of 13th September 12, said it is activation charges. As it is a long time holding number when crossed checked he said he will raise complaint for reversal of charge and asked to pay the balance and gave service no:45849279. In spite of me saying this should not reflect in my next bill which he also assured.

But again in this month previous balance of Rs.300+charge of Rs.97/- if reflecting. When checked with customer service person Mr.Satish he said on checking " Sir that call No.45849279 is closed stating the charge is because of shifting of Account no.

My question to him was
1) where is the shifting of Account number arises when this no is held for more than 10 yrs?

2) That beeing the case is it not required for the concerned department to revert back to customer check explain or take his concern and close the call?

for which he siad that is different department and he is not aware of it.

Similarly my monthly broadband/landline charges is raised without taking our concern.

Am planning to cancel all my relationship with Airtel.

Expecting a positive resolution from your end.

Thanking your

Madhankumar
[protected]