[Resolved]  Airtel. Relation Center / SIMcard — sim card not activated

sir,
As iam a long time customer of airtel prepaid, As i lost my sim card {[protected]} on 23/01/09 as i was not well i could not inform for cancelling or blocking of my sim to airtel but i made a point to visit on 29/01/09 i approched airtel out let in RT nagar which is situated in Girija complex.

Thy issued me a duplicate sim for the same number also iasked them to migrate my prepaid connection to postpaid which they did and i took the a plan {AES 248} they assured me of getting connected with in 48working hrs also i paid them cash of Rs 300 in cash & also i gave all they address & ID proof copys to them.

Then on saturday the 31/01/09 i visited the out let in RT nagar again to tell them that its not been activated till the day as i visited them in the evening around 6pm or after 6pm as i dont remember the time but i got very rude answers from one of the fat female executive like {you should wait till its processed or you can live } which i felt very insulting and she aked to wait till monday 9th feb 09 or tuesday 10th feb09 it will get activated.

But when i went again on 11th feb 09 evening at around 7:30pm they made me sit &then made to wait till 8:15 pm after waiting such long time they asked that they will activate on 12th feb 09 as they have already sent to some back hand people when told my urgency to recieve &make calls they have no little concerned of it as it was late for those girls i asked them that let me give you time till tommarow as you are girls and need to be home so i let cursing airtel for the problems they put me in .

Sir when i called them today one of the girl who was very help full all the time from that out let itself her name is FARHA when i called her & asked about my connection she asked that senior fat female executive and told me that it is in process and it will take another 2 or 3days to activate that is on 14th february 09 which is not tolerable at this time o[censored]rgency.

Sir can you please look in to my problem coz i dont thing they are understanding my urgency of connection immediately sir this is my first time iam complaining to you hope you will help me in this kind of situation coz iam not avilable when my boss in UK or any of my family members are not able to contact me in emergency.

Sir i dont want any harsh action on the executive as they are not properly trained to attained the customers complaints airtel should provide with that .

Thank you,

Mohammed akmal