[Resolved]  Airtel — Reversal of wrong charges

Address:

New Delhi, Delhi

Hi,

Hope you re doing well,I am airtel digitel TV customer (Cus ID :- [protected]). I have purchced on 26 June,

Installation is done on 30 June, I have made a payment of 2890 Rupees online and select Economy Sport package with 155 channel including 15 HD channel.

I was told by service person and airtel customer care that you need to recharge after one month.

I have checked the channels and below channel were missed in my connection.

Star Cricket HD
Zee enima HD
Ten HD
Sony HD
ESPN HD ( how can you charge me for the channels which is already included in Economy sports package 404 INR)


Plus I have ordered Neo sport and prime. which was not in my package.

Now , today on 10 July my service is terminated due to negative balance.

I was surprised to see you have charged me for the channels which was included in my package completely free, and misguided me in the beginning and same on your website.

It was very painful experience in the beginning. I have already spoken with customer care, they are not understanding my point . There only focus to tell me "Sir recharge first to resume your services"

I have spoken to my local dealer, He told me that Yes , there is a mistake and he forwarded my complaint to Airtel, Till then recharge your account to view channels.

I think no one is thinking on customer service.

I hope someone other side in position to understand and help in better way.

Regards,
Yogesh Kumar
[protected]
chankyapuri ND 21