[Resolved]  Airtel — discourteous and threatening behaviour of airtel

Address:

North West Delhi, Delhi

Dear Sir
This is with much agony and pain, I am writing the horrifying experience I have undergone with airtel department. Recently someone from Airtel bill recovery department is calling all my client s, friend and relative regarding for payment of my outstanding bill of telephone no[protected].
I would like to recall airtel that I have some issue going on with the bill department regarding the overcharging in my bill. I have mentioned to the concerned department that until and unless my queries will be sorted out I am not going to pay outstanding bill.
I am extremely disappointed and very shocked today when I discovered that someone is calling from airtel department or any other concerning department from airtel to whom airtel have given authority to recover bill are calling all my friends, client ,and to whomsoever call has been made by that number regarding my outstanding bill . The way they are speaking to them is very discourteous, unprofessional and they are threatening them too. Airtel Billing department is ordering them that they also have to face consequences for the same and infact they have to pay my outstanding bill.
This is really very horrifying experience that how dare can some one call to my clients, relatives, or my friends and ask them to pay my bill . I have gone through airtel agreement and there is not such kind of clause or terms and conditions are mentioned that without solving your customer’s query airtel are going to call your customer‘s friend, relative and client s to recover the bill.
Airtel attitude is really disturbing my mental peace. This is not the way that airtel are dealing with their customer. According to law you have to send legal notice if someone is not paying the bill and again I am reminding you until and unless my problem will be solved I am not going to pay any kind of outstanding bill .and the process your are adopting is really horrifying . if you not going to stop all these activities I am going to sue your company for such kind of irresponsible behaviour and for giving a dent on my social status by your stupid act.
I will take my solicitor assist if you are not going to cease all this immature way as soon as possible.
If things will not be sorted out immediately then I am sorry to say that I am going to take legal aid or media’s assistance for your entire unintelligent act.
Looking forward for clarification.