Hi ,
I have raised an International Roaming request on Wed 2nd May for mobile 9535605980.My sister is due to travel to Australia on Sat May 5th and she required this service for her work there .The payment of 3000 was accepted in Koramangala Bangalore Airtel Office by Airtel Officer Ramya and i was assured the service will be activated on Friday 4th May..On Saturday i was shocked to see that the service has not been activated .On checking with the customer care ,the payment has not yet been updated by the Airtel office and so my sister had to travel to Australia without any International Roaming resulting in her being completely cutoff from any kind of incoming /outgoing communications. More ever she was unable to give or receive calls from the people who were supposed to pick her up causing unprecedented difficulties to her and mental anguish to her and my parents .It is the 7th May as of today and there has been no progress of this request even after speaking with the Airtel floor manager Abdul Hameed and Pankaj(Bangalore)
I have been talking with these representatives for the last 3 days trying to get this issue resolved .Moreever i have given them the transaction details of the money being debited from my account by Bharathi Airtel .I have been charged Rs 3000 and the service has not been provided at the required time .Negligence by Airtel has led to a girl being completly cutoff from others in a foreign city and this is simply unacceptable