Airtel — Set Top Faulty

Address:

Pune, Maharashtra

On 24th October 2012 I registered a complaint with this pathetic Customer care service of Airtel DTH regarding my set top box. Thankfully after waiting for a week their poor engineers made a visit and said that the set top box is faulty and they will replace it. They went back to bring a replacement but never came back and my complaint was closed as resolved without asking me. I reopened the complaint after 3 weeks i.e. on 30th November and since then it is been a mental torture for me. After several escalations and hours of calling at customer care service center of Airtel DTH none of their engineers bothered to give me a call or give me a visit. I was calling them every time and never got a call in return. From last 5 weeks I am not able to use the services in-spite of paying 320 bucks each month . At 6 PM on 2nd December I again received a message that your complaint 26435362 has been resolved.
The escalation departments personnel names are Firdaus & Yogesh Patel who made false promise to me.
I hereby demand at least 3 months of subscription as financial damage repayment and the mental torture that I am undergoing right now.
If this is not possible I request Airtel DTH engineers to remove the connection and give me my 1600 bucks back which I paid during installation. Please note that this connection is only 5 months old. At the time of this complaint registration my problem stands unresolved.
I request consumer court forum to kindly look into the matter as I can't take it more.
Customer ID : [protected]