[Resolved] Airtel — Sim Card Registration Failed | |||
My Airtel prepaid mobile [protected] service stopped working from past 8 days due to the error Simcard registration failed. Tried using a different phone but never worked. I tried contacting Airtel customer care many times and none bothered to look in to this matter. I had already sent many emails to the Airtel Appellate authorities and a lady named SHILPA S replied saying that my alternate number is not reachable. When I replied to her email saying "Stop lying" and start resolving the problem. She then sent an email requesting for all non relevant questions like, hows the voice clarity, how many towers are displayes, what does the cell info display status shows and so on. Finally she asked me for the SIM number which I sent through an email. I have never got an update and my phone is dead for more than 10 days now. This is not acceptable since this is the main number my family and relatives use to contact. I have also raised a complaint through Airtel www.airtel.in/airtelpresence and no response till date. Since it is too late I want some higher authorities from Airtel to look in to this and do the needful ASAP. I want Airtel to compensate for the loss that they have made to me and should pay for the difficulties I had to gone through because of their poor service. Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Mr. Mohata, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 230 Comments | |||
Comments
TO
BHARATI AIRTEL LIMITED
SUB:- CONNECTION DISCONNECT
sir,
i want to inform that i am NAVIN KUMAR SINGH the user of airtel user IDNO. n2079852_dsl, ACCOUNT NO.15552657, I want to disconnect my connection because im not able to pay net charges.
so please disconnect my connection within one week.
your's faithfully
NAVIN KUMAR SINGH
BETA-2, J-136
BHARATI AIRTEL LIMITED
SUB:- CONNECTION DISCONNECT
sir,
i want to inform that i am NAVIN KUMAR SINGH the user of airtel user IDNO. n2079852_dsl, ACCOUNT NO.15552657, I want to disconnect my connection because im not able to pay net charges.
so please disconnect my connection within one week.
your's faithfully
NAVIN KUMAR SINGH
BETA-2, J-136
Recently transferred to Mumbai from Hyderabad, I had to change my mobile service provider and take a new number. Based on my own research I narrowed my option to Vodafone. But all logic set apart,
I decided to go for Airtel based on my friend’s recommendation and ever since it has been a nightmare.
I stay in Bhandup and work in Worli. The nearest Airtel Relationship Center (ARC)was in Mulund West- one Bhavna Connect. I called them up and found from the the documents I should submit to get a postpaid connection. According to their instructions- I carried with me the following:
a) Copy of the rent registration agreement. It should be noted here that the house was rented in my wife’s name and it was unambiguosly mentioned that Mrs. XXXX ( my wife) was wife of Mr. YYYY ( myself).
b) Copy of my PAN card
c) Photographs, and
d) The activation charge of Rs. 300
I was serviced by Mr. Ravi an executive there who studied all the documents and told me that they were in order and then accepted payment and gave me the SIM card ( No. [protected]). This was on the 7th of May 2010 and he told me that my connection would get activated the same day evening. True to his word, the SIM card got activated the same day evening.
The subsequent events are outlined below in chronological order:
1. 10th May 2010- Airtel officer visits house to verify address and other information provided
2. 11th May 2010- Received call from Mr. Ravi at Bhavna Connect, seeking clarification that my name does not appear on the Registered House Rent Agreement. Pointed out to him that the agreement was drawn in the name of my wife that my name appears as the name of the husband. He was satisfied and on asking him whether there is a problem, he answered in the negative saying that this should be fine.
3. 12th May, 2010- Received an SMS Alert from Airtel requesting me to submit my documentation to the point of purchase to avoid disconnection
4. 12th May, 2010- Immediately called Customer Service Representative and informed him of the SMS Alert and asked him what further documentation is needed. He informed me to ignore the SMS and that everything was in order.
5. 12th May 2010 - Received confirmatory mail by courier giving me the details of my plan and that my subscription is confirmed
6. 13th May 2010- Without any notice whatsoever, all outgoing calls were barred from my number. Enquiring with the Customer Service Representative, Mr. Vinod, I was informed that a piece of documentation called SIS was missing and that I had to go to the ARC where I purchased the connection to get the issue rectified. On telling him that I had filled up all the forms given to me by Mr. Ravi at Bhavna Televentures and that I was informed the day before that this was an error on the part of Airtel, he asked me to get in touch with Airtel Nodal Office.
7.13th May 2010 - Was send a Reference Number ( F [protected]) by SMS
8. 13th May 2010- Immediately called up the Nodal Office and talked to Mr. Satyaveer Singh. He checked out my details and informed me that it was a miscommunication and arranged for all outgoing calls to be activated.
9. 13th May 2010 - All outgoing calls were restored immediately
10. 14th May 2010 - Made a few calls during the daytime and in the evening found that all outgoing calls are again barred.
11. 14th May 2010 - Immediately called up Customer Care Representative and talked to Mr. Tanaji. He cited the old issue of incomplete documentation as the reason and asked me to go to Bhavna Televentures. On citing my earlier interactions, he then gave me the number of the Appellate Authority to communicate to.
12. 14th May 2010- Wrote to the Apellate Authority to Mr. Vishal Gurung, who is supposedly be the highest authority for Airtel in Mumbai. Got an automated response saying that my issue would be resolved in 24 hours and was given a reference number[protected]
13. Waited for 2 days and nothing happened...looked like Mr. Gurung was either not interested or had better things to do
14. 17th May 2010- Called up telephonically to the Apellate Authority to find out status of request. Phone was attended by a Ms. Nisha who told me that Mr. Gurung was not available. So I briefed her about my problem and she said that she will check into it.
15. 17th May 2010 - Ms. Nisha promptly called me back giving me yet another new reason for the abrupt discontinuation of services. She tells me that my name is given differently in the system. On querying with her as to whose mistake it was that a wrong entry has been made, she turned high and mighty telling me to go visit the ARC to rectify the issue and that she couldn’t do anything ( imagine the Apellate Authority, the highest authority of Airtel in Mumbai ) saying that they couldn’t do anything
13. In the same telecon, I told her that I do not have any other document to submit and as to whether Airtel could take back the SIM card and return me the Activation charge since the service was not being provided, her reply was interesting. Airtel would gladly take back the SIM card, but the refund was possible only after 60 days !!!
14. To cap it all, on 17th of May 2010, I receive a self satisfied mail from one Mr. Satish Pathak, Apellate Officer telling me that my issue has been resolved and asking me whether I was satisfied with the " service " provided.
15. Lastly, I write back to Mr. Pathak telling him that my issue still remains and yes true to its style...I get a reply from Airtel...thanking me for writing to them and giving me a new reference number[protected] and promising me resolution in 24 hours...And so the jouney has come back to square one...
16.I reviewed my experience with Airtel on Mouthshut.com giving their services a big thumbs down on the 17th of May 2010 and with 3 hours of writing the review, my SIM card which untill that time could receive incoming calls was deactivated completely and am now not in a position to get even incoming calls !! I get a message saying " SIM Card Regsitration failed !! ". Talk about freedom of speech.
My advice to future potential customers of Airtel is to refrain from this house of white collared thieves.
Regards.
I decided to go for Airtel based on my friend’s recommendation and ever since it has been a nightmare.
I stay in Bhandup and work in Worli. The nearest Airtel Relationship Center (ARC)was in Mulund West- one Bhavna Connect. I called them up and found from the the documents I should submit to get a postpaid connection. According to their instructions- I carried with me the following:
a) Copy of the rent registration agreement. It should be noted here that the house was rented in my wife’s name and it was unambiguosly mentioned that Mrs. XXXX ( my wife) was wife of Mr. YYYY ( myself).
b) Copy of my PAN card
c) Photographs, and
d) The activation charge of Rs. 300
I was serviced by Mr. Ravi an executive there who studied all the documents and told me that they were in order and then accepted payment and gave me the SIM card ( No. [protected]). This was on the 7th of May 2010 and he told me that my connection would get activated the same day evening. True to his word, the SIM card got activated the same day evening.
The subsequent events are outlined below in chronological order:
1. 10th May 2010- Airtel officer visits house to verify address and other information provided
2. 11th May 2010- Received call from Mr. Ravi at Bhavna Connect, seeking clarification that my name does not appear on the Registered House Rent Agreement. Pointed out to him that the agreement was drawn in the name of my wife that my name appears as the name of the husband. He was satisfied and on asking him whether there is a problem, he answered in the negative saying that this should be fine.
3. 12th May, 2010- Received an SMS Alert from Airtel requesting me to submit my documentation to the point of purchase to avoid disconnection
4. 12th May, 2010- Immediately called Customer Service Representative and informed him of the SMS Alert and asked him what further documentation is needed. He informed me to ignore the SMS and that everything was in order.
5. 12th May 2010 - Received confirmatory mail by courier giving me the details of my plan and that my subscription is confirmed
6. 13th May 2010- Without any notice whatsoever, all outgoing calls were barred from my number. Enquiring with the Customer Service Representative, Mr. Vinod, I was informed that a piece of documentation called SIS was missing and that I had to go to the ARC where I purchased the connection to get the issue rectified. On telling him that I had filled up all the forms given to me by Mr. Ravi at Bhavna Televentures and that I was informed the day before that this was an error on the part of Airtel, he asked me to get in touch with Airtel Nodal Office.
7.13th May 2010 - Was send a Reference Number ( F [protected]) by SMS
8. 13th May 2010- Immediately called up the Nodal Office and talked to Mr. Satyaveer Singh. He checked out my details and informed me that it was a miscommunication and arranged for all outgoing calls to be activated.
9. 13th May 2010 - All outgoing calls were restored immediately
10. 14th May 2010 - Made a few calls during the daytime and in the evening found that all outgoing calls are again barred.
11. 14th May 2010 - Immediately called up Customer Care Representative and talked to Mr. Tanaji. He cited the old issue of incomplete documentation as the reason and asked me to go to Bhavna Televentures. On citing my earlier interactions, he then gave me the number of the Appellate Authority to communicate to.
12. 14th May 2010- Wrote to the Apellate Authority to Mr. Vishal Gurung, who is supposedly be the highest authority for Airtel in Mumbai. Got an automated response saying that my issue would be resolved in 24 hours and was given a reference number[protected]
13. Waited for 2 days and nothing happened...looked like Mr. Gurung was either not interested or had better things to do
14. 17th May 2010- Called up telephonically to the Apellate Authority to find out status of request. Phone was attended by a Ms. Nisha who told me that Mr. Gurung was not available. So I briefed her about my problem and she said that she will check into it.
15. 17th May 2010 - Ms. Nisha promptly called me back giving me yet another new reason for the abrupt discontinuation of services. She tells me that my name is given differently in the system. On querying with her as to whose mistake it was that a wrong entry has been made, she turned high and mighty telling me to go visit the ARC to rectify the issue and that she couldn’t do anything ( imagine the Apellate Authority, the highest authority of Airtel in Mumbai ) saying that they couldn’t do anything
13. In the same telecon, I told her that I do not have any other document to submit and as to whether Airtel could take back the SIM card and return me the Activation charge since the service was not being provided, her reply was interesting. Airtel would gladly take back the SIM card, but the refund was possible only after 60 days !!!
14. To cap it all, on 17th of May 2010, I receive a self satisfied mail from one Mr. Satish Pathak, Apellate Officer telling me that my issue has been resolved and asking me whether I was satisfied with the " service " provided.
15. Lastly, I write back to Mr. Pathak telling him that my issue still remains and yes true to its style...I get a reply from Airtel...thanking me for writing to them and giving me a new reference number[protected] and promising me resolution in 24 hours...And so the jouney has come back to square one...
16.I reviewed my experience with Airtel on Mouthshut.com giving their services a big thumbs down on the 17th of May 2010 and with 3 hours of writing the review, my SIM card which untill that time could receive incoming calls was deactivated completely and am now not in a position to get even incoming calls !! I get a message saying " SIM Card Regsitration failed !! ". Talk about freedom of speech.
My advice to future potential customers of Airtel is to refrain from this house of white collared thieves.
Regards.
i have an airtel prepaid sim. and i recharge it very often...yesterday i recharged it and today it shows sim card registration failed.....i wont lie ,it was working good and the service was satisfactory.....but it is a lot of trouble for me right now......any help would be apreciated....
mobile no...[protected]
sim no....[protected]
mobile no...[protected]
sim no....[protected]
Dear Sir,
I have a AIRTEL Prepaid conncetion [protected]. This sim validity was MAY 2010. But since Last 3-4 days my sim registration is failed. when i am change the Mobile Handset but the same problem is occured. The message is flashed "INSERT SIM".
Please resolve it as soon as possible.
My Contact no is [protected]
[protected]@yahoo.co.in
I have a AIRTEL Prepaid conncetion [protected]. This sim validity was MAY 2010. But since Last 3-4 days my sim registration is failed. when i am change the Mobile Handset but the same problem is occured. The message is flashed "INSERT SIM".
Please resolve it as soon as possible.
My Contact no is [protected]
[protected]@yahoo.co.in
dear sir
my no:[protected] is not woking saying sim card registration failed, though i followed what they demanded they asked 2times for documents , I provided the same, once they barred my outgoing calls after talking to a airtel person they started the service but soon it is displaying ssim card registration failed, How it could happen , i am in insurance bussiness and ie ny bussiness number , my bussiness is suffering, CSR say this no: is deleted, How it could be possible,
Please take care & do the favour
Resards
Pratyush Priyadarshi
contact no:[protected]
my no:[protected] is not woking saying sim card registration failed, though i followed what they demanded they asked 2times for documents , I provided the same, once they barred my outgoing calls after talking to a airtel person they started the service but soon it is displaying ssim card registration failed, How it could happen , i am in insurance bussiness and ie ny bussiness number , my bussiness is suffering, CSR say this no: is deleted, How it could be possible,
Please take care & do the favour
Resards
Pratyush Priyadarshi
contact no:[protected]
my sim not working for any mobile . displyed for in set sim . plz help me sir my no [protected].
Airtel prepaid mobile — SIM CARD REGISTRATION FAILED when balance is available
My Mobile no. [protected]( Airtel) is not working since 31st July'10 with remark"SIM CARD REGISTERATION FAILED" when last recharge of Rs. 333 was done on 12th June'10 and balance in account was more than Rs.300.Repeated complaints made to their Nodal Officer and Appellate Officer are not yeilding result.In fact none is even responding to mails sent
<b>test</b>
Apart from this SIM CARD REGISTRATION FAILED thing...
Take a look at airtel service centre. Its like Fish market over there. No system nothing. Just change it. The way they they respond to customers is like .
Especially moosapet branch.
I donno why they put that certificate of appreciation thing there. How long can customers be patient?
To AIRTEL CUSTOMER CARE TEAM
Regards,
Airtel Customer.
Take a look at airtel service centre. Its like Fish market over there. No system nothing. Just change it. The way they they respond to customers is like .
Especially moosapet branch.
I donno why they put that certificate of appreciation thing there. How long can customers be patient?
To AIRTEL CUSTOMER CARE TEAM
Regards,
Airtel Customer.
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AirTel — SIM CARD REG. FAILED
I have Airtel Simcard, i have been using in Dubai it's working past 8 month before, but today it's self give me a error msg. (SIM.Card registration failed) this is life long free card how airtel they r making foolishmy SIM number is [protected]. Plz. take action as soon as possible.