[Resolved]  Airtel — SIM has stopped working

Address:

Rajasthan

I am already communicating with the support team of AirTel for they stopped my service without any reason. This is the e-mail I sent them. But each time I'm getting a reply from them saying that my sim no is not a valid airtel number. This is a pain. Worst customer support, not expected from AirTel atleast.

My Query code is : [|BAL|Qrc114121213121112643573|]
Following is the email I sent them.

Dear support team,

I am feeling really frustrated for I have to do a written communication with you, I wonder the complaint should have been solved verbally. This is my worst experience with any mobile operator.

ISSUE:
My prepaid airtel SIM# 9929736xxx (hidden on this online post for privacy reasons) stopped working suddenly on yesterday evening. (evening of 13th Dec 2012)

I called your complaint helpline number (198) thrice. And each time, I was given a different reason for this. It seemed to me that your complaint handling team is very poor in customer complaint handling and they hardly had any knowledge of what the problem actually was. Any support from them can't be expected at all.

Anyhow, today I called a few of your nodal officers, there responses were even worse. A lady nodal officer (I don't remember her name) even put off the call in between the conversation when she couldn't handle my complaint. This reveals how customer friendly you actually are.

One of your nodal officer told me, that this no. is not registered with airtel, this is an AIRCEL no. !!! I was shocked to hear this, as I had ported this number from AIRCEL to AirTel 3 months back!!!

I surprise why I wasn't told this when I was recharging my cell constantly during these 3 months. I must have recharged for more than around Rs. 1000 during this period, and was using your services seamlessly. (I even got a top-up of Rs. 200, a day before.)

I request you to provide me an acceptable reason for this, and start my service as soon as possible or I will use all the legal options I have.

Consider this mail as warning not just a request.

A reputed name like yours isn't expected to be doing such things.


Looking forward in anticipation,
Sagar Gupta
9929736xxx