[Resolved]  Airtel — stolen my account balance

Address:

East Delhi, Delhi

Hello! M Kunal Malhotra .. in my case it's totally negligence .. i find that bharti airtel lost its goodwill .. i am using 2 numbers of airtel 1 in my mobile another in my tab .. on around 7th of last month my connection stopped working .. means there wasn't any speed at all i tried to get them recharge .. but no result .. then i called there headline n it was surprising that with all different ppl i talked with dint had any answer to my query .. then i Cme to know tht maybe i have to wait till 10th soo that my last recharge's limit will get over .. but on 10th i tried again but with same result .. iwas soo worried Connie was around 5 days i wasn'table to use net .. then i called cust .care n ask if they can activate 3gb plan in 3g which costs 655 from there end if i get money in my account .. that office said yes he can do that i confirmed again he said yes he canteen in just a minute i got my mobile recharged with 700 with full talktime and my balance went to 770+ then that executive said he is activating 3gb plan and 655 will get deducted from my acc. N it's unlimited for 1 month and every detail i confirmed.. i again asked him tht u activated the right plan .. he was soo sure .. i started using it n was feeling quite ok after all those 4-5 days of tention.. but it shocked me when i saw my balance went to 0.01 just on 12th n then i called to cust .care again n in my very 1st call the person i talked with i told him everythng word to word n he admitted that it was that officer's fault n u will get your money back on or before 14th .. but it wasn't happened n they are soo ignorant that they won't even talk properly n never answers me point to point always said you will get call bk soon you will get call bk soon n i never got any call just got a message from them that your matters has been resolved .. but dint got a single rupee bk .. i told them that why you don't listen to the recording of our conversation when you have it ..but i don't know why they are doing this .. i explained them everythng word to word many times but they are not admitting their fault ..it was a case of pure cheating i confirmed everythng before giving any request i use data services regularly why instead of getting any good plan i will give them any request of paying them for every kb i use ? Its ridiculous .. i will surely go to consumer forum if they again deny this time .. hope you will understand my problem .. looking forward for your mail n what will be the result of your efforts for me .. thnx .. Regards - Kunal Malhotra ([protected],[protected])