[Resolved]  Airtel — Change of prepaid tariff

Address:

Tamil Nadu

I am holding a Airtel prepaid number [protected] for the past 5 years. Recently only i converted it into per second pulse after having had a bid ordeal with Airtel Customer Care. They gave some filthy reasons for not able to convert it into per second and at last it was done, To my surprise i received a msg from AT Alerts today i.e. 12.07.2011 at 5.14 pm stating that" Kindly note your tariff plan validity has expired. your new plan will be 1.2 paise/second for all airtel and other mobile calls, all landline calls at 1.5 paise/second.
This is ridiculous on the part of Airtel. When i have opted for per second tariff, atleast i should be provided with the facility of per second tariff to airtel customers and 1.2 paise per second. It is very clear that a company such as airtel is cheating the customers to the core just like this and minting crores and crores of money. These kind of technical crimes are getting un noticed and the public are not aware of to whom we should complain so as to curb these kind of this happening in our country.
I had called the customer care centre and asked him whether there is any TRAI notification to the effect that the tariff has been changed, but that poor fellow does not know to explain my querry and instead giving me the website address of airtel and asking me to verify whether there is any instructions or notification from TRAI.
I would be pleased that if Airtel may explain on what basis they have changed the tariff and on whose guidelines and if so the copy of the guidelines may be sent to me by way of email so as to enable me to proceed further in this issue or i may be forced to seek legal remedy in the consumer redressal forum so as to save lot of indians from being cheated by your coompany.