Airtel — using data of the customer

Address:

Thane, Maharashtra

Sir,
I do not know that you are aware of the facts that the outstanding bill in my account has remained for the reasons mentioned below.

1. Your caller had given me a call reminding me to pay the outstanding bill. I had requested your caller to send me hard copy of the bill from December 2010, as my accountant had requested for the same for auditing purpose. Your caller had requested me to send an SMS as your system does not accepts oral request on mobile phone. Further I had requested your caller that since I am placed in Goa and I am not gadget savvy, I would not be able to do the same, therefore I had requested him to consider my request on Phone. Your caller was pleased to note down my request. After Half an hour my service was disconnected, leaving me with no choice but to choose other service.

2. Thereafter your caller had called on the numbers provided by me, one which is of my sister and one of my nephews. They also requested to send the hard copy of the bills from the month of December 2010.Your caller had promised to do so but failed to provide the same. Your caller used to call my sister any time and they used to use rough language and had also threatened to send person to my office. Since my sister being practicing lawyer, she didn't wanted to be disturbed during working hours requested your caller to contact me on my new number and provided the same to your caller.

3. Thereafter one Mr. Ali and Feroze visited my Ghatkopar office and started arguing with my sister to pay the bill immediately or to face the consequences. Mr. Ali also
Threatened my sister that we are having 18 muscle men that will follow one by one and will torture you and pressurize to pay the bill, on this my sister has lodged a police complaint with Pant Nagar Police station.

4. Thereafter your caller Neha had called my valuable Client whose names are as follows.

1.Mr. Velankar [protected]

2. Mr.Rahul [protected]/[protected]

3.Mr.Nathu [protected]

4.Mr.Kiran Mandovkar [protected]/[protected]

5.Mr.Bhutare [protected]

Your Caller Neha had gone beyond her jurisdiction and I suppose that the issue of nonpayment had been taken by her personally and she was inquiring with my clients all my personal details spoiling my image as if she was one of my relative and I am being missing from my home and this issue of my being missing was authorized by my relative and friends. You may understand the same, as it would not be possible for me to elaborate more.

5. Your caller Neha had also induced me into some fictitious name as Priti to be my wife.

6.Priti had also lodged complaint with Navpada Police station for the same for which I had to apologized to them, when I had requested, one who claimed to be senior Executive, who was surprised after listening to my complaint and indeed he requested me to send my complaint via email, so that he can look into the matter. Thereafter one Mr. Sandeep Singh from Eternity Malad office not using the official number of your office had called the lady late in the night and fired her to note his personal number [protected] and to tell me to call me immediately. The lady intimated me and simultaneously lodged the complaint to the police. This was also intimated to Mr. Singh who was so rough that he intimated me that the request I had with the senior Executive few hours back was not in the system, and therefore he had called and further stated that I would be calling you day and Night until you pay the outstanding.

7. Even Neha had threatened me to meet me in the court on 7th of this month if I do not pay the bill.

8. I had requested Many times to your entire caller to send me the hard copy of the bills which they have neglected for the best reason known to them.

9. Since I was annoyed by the caller behavior and the language which they were using for the customer who is for the past 6 to 7 years paying regularly without any default, was put under threat along with his family members, and was defamed with his valuable customers.

10. From the date when my service was disconnected without written intimation from you, I have lost My business, professional Carrier, prestige, credit defamation which cannot be compensated in terms of money.

11. You have also intimated me that I have be served and received intimation regarding compelling you to take the matter legally by you which I deny that I have received any written intimation from your office for the same. Now I request you that I am ready to face the matter legally since I and my family members have gone through agony and
pain which you can estimate from the above incidences.

12.I would like to bring to your notice that while availing your service you take down the contract in writing from the customers under their hand and seal, have you anywhere written in the terms of contract the following points.

1. That you have full rights to use the data of the customer without his knowledge?

2. That you are not bound to provide the hard copy of any correspondence or bill in writing?
3. That your caller has right to inquire personal information of your customers with his clients?

4. That you will use Muscle men to receive the amount of bill pending with the customer?

5. That you will use fictitious names and relation to implicate your customers to disturb their family life?


I request you to reply me in writing on the following address

Sudheer Patkar

954,Ozar,

At and Post Kolam,

Taluka Malvan,

Dist Sindhudurga,
State Maharashtra.

Mobile No. [protected]

THANKING YOU