Unrealistic GPRS Usage
Am an Airtel Prepaid User from Bangalore.Recently I received a huge bill amounting to more than 3 K and all it had was charges which were related to my internet usage.I had a similar issue with them last time to for which I made them reduce my bill (which I wasn't quite satisfied with).After this incident i installed a software in my phone which actually keeps a track of my internet usage including the websites i visit and stuff that i download(which i never did).All i do is check my mails and use Facebook.I called up the customer care and they told me that my usage is more that 4 gb for the month. I don't understand that just by checking mails and using FB can usage amount to 4 GB.According my my phones records i have hardly used 100 MB in the whole month. I called up the customer care many times and they took my complaint and they told my that i will be getting a call in 48 hrs which i haven not received yet and it has already been a week.
Please help me with the issue above asap. I can also produce the log generated by my phone if a proof is needed.