Airtel - Sim Swap by another Dealer
I have been using Airtel Mobile Since 2005.One of my Airtel Number 9936000011 which I had taken from M/S Ajmani Telecommunications, Lajpat Nagar Kanpur as a Postpaid connection in 2006 and had migrated to Prepaid last year ie in 2009. Since then I have been using. I ws out of station for the last month so I switched off my number as the incoming calls were Diverted to my other number and I did not want to carry 2 phones along.Last week on returning I came to know that my sim was not prooviding network.On visiting Ajmani i was told that she sim had been swaped somewerw in Varanasi.On asking how could it happen they were also mum.But they mailed to several seniors in the Airtel and finally I was given a new Sim which is now activated.But there are still so many Questions unanswered..
1..How was it possible to swap the number to someone other than me where as the Identity Proof,Address Proof,Photographs re submitted before any such event.
2.Where are the RULES which say that in case there is any such change to be done the original Documents are to be verified.
3 .The connection is issued from Ajmani Telecommunications and than again Migrated to Prepaid at the same Centre ,How can some one else Swap it.
Can anyone please answer these question as I stronlky feel that Bharti Airtel is a good Service Provider but fail to understand how this happened.
Swaranjeet Singh Kalra
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Airtel Customer Care Toll Free Number: 1800-103-4444
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078Additional contact available
Airtel - excess deduction of Rs,249/- as monthly GPRS rental from my prepaid account. Mob No.9955343727
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