Address: | Vadodara, Gujarat |
I would like to inform you that I have recharged internet gprs pack of 98 on 18th August 2011 from your customer care service but till now on 31st August 2011, I am not able to use my internet, I have contacted your technical helpline number also that is [protected] more than 8 to 10 times but from there also I am not getting any satisfactory answer, i have contacted Mr. Rahul there he was a Team Lead in technical team and he told me to give just 2 more days I'll resolve your problem or I'll give your recharge amount back into your main account balance.
The error which I am getting when I try to browse my internet is "Packet Data: Authorization Fail", i have saved all the setting which I got from your customer care and I have done manual settings also but I not able to browse, I have changed the handset also in which but in other handset also I am getting the same error, I have contacted your ARC also but of not use.
Whenever I got call back from your service they simply says that your problem has been resolved and its working fine now we have checked at our center and they simply close the ticket but the problem remains the same in my handset.
I have contacted your Ahmadabad technical team also but from there also I have not got any satisfactory answer.
I have been using internet in my handset from the beginning when I purchased the connection but from last recharge I am not able to use internet, I am looking forward to here some good news from your technical team, I thought you can provide internet to your prepaid connections also handling so big number of connections can't resolve one simple problem.
Regards
Geetansh Soni
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