[Resolved]  Airtel — Setup box is not working

Address:Pune, Maharashtra

Hi myself Mahesh Reddy,I'm facing problem from last 4 days and I lodged complaint for 2 times to Airtel CCARE and was told a technician will come to my home but same was not happening till date.
Please resolve the same ASAP.
My consumerID is [protected] and my new mobile no. is [protected].
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Aug 13, 2020
Complaint marked as Resolved 
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Hi, I am Rakesh Kumar Singh having Customer ID No-[protected], I am suffering problem since 19th March 2011, many times complaint to you and nearest service centre, but not resolved our problem, the engineer visited 3-4 times, they pointed out the setup box is not working, i changed tommorrow but never comes tommorrow.

I request you kindly resolved the problem at the earliest.

Thanks

Rakesh Kumar Singh
88A, Nyay Khand-III, Indirapura
Ghaziabad - 201010
Hi,

I have a multi room connection with Airtel DTH.

This issue is related to my HD connection ([protected] - 001). Whenever I tried to use HDMI, there was no audio after one week from installation (Sep 2010). I called so many times to Airtel Customer Care and No service engineer came to my home. Finally I settled with AV mode, though I paid so much of money to get HD setup box.

All of sudden, this setup box is not even booting up for the last ONE MONTH and I could not able to view any channels in any mode. Every day my account balance is reducing, though this setup box is not working.

This time also I have made at least 20 phone calls to Airtel Customer Care. Everytime, they would say that this problem would be addressed the next day. But I would receive a sms as "My issue has been resolved" at the end of next day without any appearance of Airtel Service Engineer.

I escalated this isssue to Airtel Customer Care Supervisors also. Everyone of them would listen the story of their bad service. But they would take no steps to rectify it.

As I satisfied with Airtel Mobile, I opted for Airtel DTH. But Airtel DTH is providing worst of worst service in this field.

As an end customer, I dont know, what to do next?

Regards,
Sukumar G
[protected]

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