[Resolved]  Akai — BAD SERVICE & CHEATING

Address:

Thiruvananthapuram, Kerala

Dear Sir,

My name is Vimal and I am from Kazhakuttam,Trivandrum. We have one 7 year old AKAI CT 22 DF Flat TV purchased from Udaya Agencies, Kazhakuttam. Six months back its got some problem and we contacted the service people on[protected] and they send the local service people (I think Tekcare, Trivandrum). They changed some components and it will be ok. For one week there is no problem. After that lots of problems are arising and till now its not be resolved. Actually we have LifeTime Service Warranty for this TV.

Last month one of your Technician Mr.Gopakumar (VeeGee) check the TV and told to change the old board because its having some problem. He send Mr.Biju (Mob:[protected]) to change the old board to a new one. But Mr.Biju put a wrong board to our TV without telling the features of the new board. He cut all switches in the front panel and he didn't connect the woofer that the old board supports.(Actually there is no option in the new board, thats I told its a wrong board). He write six months warranty on the bill and collected Rs-2680/- for the board. He told that TV can operate only through remote. What is this? This is called a service?

Now our remote didn't work (which have been bought from your service person charging Rs-300/-) and cannot view the picture & sound correctly. We contacted the local service people(Anil kumar) and[protected] several time but there response was very delayed. Till now we spend lots of money for this useless (AKAI) TV. Please seriously look into the matter.

So now we are planning to file a consumer case against Mr.Biju and VeeGee for cheating. Thats all.

Home Address:
K.Viswanathan
V & V Nivas
Near BharatGas
Menamkulam (S)
Kazhakuttam P.O
Ph: 2705707


Thanks & regards,
Vimal Roy.
Technopark.
[protected]