I have 3 internet connections of ALLIANCE BROADBAND SERVICES kolkata 2 since the past many years and one taken a couple of months ago.These connections has been given through a company by the name of MST Softcom Pvt. Ltd . since the last couple of months the connections have been giving a lot of trouble and more often than not i am not able to log on to the internet, or if at all i can the connection goes dead all of a sudden . I have taken the unlimited packages and for these i am paying almost Rs. 1300 per month in advance . Since the last two months i have been repeatedly complaing to both alliance and mst about the trouble i am facing . over last month almost daily my connections would stop working at night and ofcourse no action would be taken till the next day .Inspite of complaining to alliance and speaking to some of the people there nothing has been done about the connections and presently also on of my connections is not working for which i have been calling them up since morning .I have tried to contact senior personels but to no avail .When i asked them to compensate for the hours that i did not get the connection alliance says that is for MST to decide when MST is approached for the same they point the finger to Alliance . Even for any fault i am expected to call up both places not that they rectify the problem till they have been called a number of times and screamed at .My main reason for giving this complain here is that if anyone was to take this connection they should think a hundred times, and yes maybe if any senior level person in alliance was to read it some action would be taken to improve their services.
Same as me ...I am using Executive pack (384 kbps)...but I am not getting the bandwidth what they are promised to give.. recently they restricting torrent download speed without informing the customers. I had sent 4 mails regarding that... Alliance Executives are telling that they are restricting bandwidth for torrent download but they are not ready to reply the mails... this is ridiculous...
Please see my Complaints below with no response to my mails!!!
Concern: Slow Download Speed
From: Pradip Karmakar (email@example.com)
Sent: 05 January 2009 23:43PM
Since I sent the previous complain on 28th Dec 2008, I have not received any responce of that. I know that you won't respond to this mail also still I am sending this as Help Desk (Alliance) Mr. Tapes has suggested to complain through mail along with the call he has logged and booked Engineer to visit my place to check the problem again.
Consecutive 5 nights I am getting slow download speed (less than 9 KBPS) after 10 PM with Executive Pack!
Yesterday night I made 4th phone call after previous 3 night call to Alliance Help Desk and Mr. Joydeep had tried options remotely through NetMeeting and could'nt trace anything and arraged for an Engineer Visit today. Engineer had not been briefed about the problem by Help Desk! I had to explain the problem over phone from My Office to the Engineer. He checked and found no problem as he got average 38 KBPS download speed (known to me as the problem starts after 10 PM only at present) and confirmed Network was also OK.
Tonight I checked download speed at 8 PM and found no problem and informed Help Desk about the good Speed :). But after 10 PM same problem started again and I tried calling Help Desk and after several try, I could have get hold of Help Desk Person again. Helpdesk checked remotely and found nothing and booked an Engineer to visit my place again tomorrow with no esmated time of when Engineer will appear. So, we have to be alerted at Home as Engineer may appear anytime tomorrow!
Anyway, for last couple of days I am facing slow download speed ater 10 PM and not getting any solution instead of spending so much (to me) money for Executive Package and so many phone calls!!!
I am frustrated about Alliance Support and I am not getting value out of money. Requesting for your attention to resolve the issue with no delay.
CC: Subject: Concern: Slow Download Speed
Date: Sun, 28 Dec 2008 22:37:25 +0530
I am getting very slow download speed for last couple of days. I have reported this to Alliance Help desk for couple of times and I was told following reasons in response of my several calls:
There is some problem Internationally which is resulting in slow download speed across all users
Will forward your call to our Senior
There is Fibre Optic Cable problem and Alliance is also migrating to new system/application and don't know expected resoltion time for both.
I am using Executive Pack which should give me 40KBPS download speed (I used to get this before Alliance shifted to new system) but now a days I am getting only 5-6 KBPS download for most of the times and 11-16 KBPS ocassionally. I understand the global Fibre Optic Cable issue and it is not possible for Alliance to give estimate of it's resolution time. But Alliance Help Desk should know the timeline by when Alliance Migration work will be over such that Customer can get expected download speed. This is totally unacceptable as I am not getting value/service out of money I am spending. Many times I have sent several mails to this mail ID but haven't received a single response! If I don't get satisfactory response by tomorrow, I would have to contact Ratul Maitra (Director) to explain my problem and get a satisfactory response/solution from him.
HI. I M BINAMRA GHOSH 4M SANTOSHPUR KOLKATA 75. I M USEING THE ALLIANCE BROABAND SERVICE LAST 45 DAYS, 1ST I GOT THE ZOOM PACK > . ATHER 1 MONTH I SWITCHED TO EXECUTIVE PACK DUE TO CONNECTION SPEED. BUT THE REASULT IS SAME... I ALREDY SPEND RS/- 786.00 FOR THIS MONTH. GODNOSE WHO WILL S0LVE MY/OUR PROBLEM .
I Niraj kumar Khemka take a land line connection as my land line no. 0361-2737223. On this connection I take BROADBAND INTERNET connection. from last 20 day's I found an error name 691.For this I have complain my AREA MANAGER and all the officer as MR. SATYAN SHARMA, MR. UTPAL SHARMA, MR. GORAI ( AS D.I) MR. S.PATHAK, MR.K.K.SHARMA, MRS. S.KALITA, MISS SIMI.and many other senior as well as junior officer. yet 20day's are pass away but my BROADBAND INTERNET connection are not OK.PLEASE to do some strong action in this regard and rebate me in my monthly charges as
RS.750 ( as i have to take +750 home plan).from the day my internet are not working and always show me an error no.691.
I am getting a massage for 2-3 times of every month & can't login . Massage show error authenticated problem ( you are not allowed login from this machine ). I am using lan card of my machine . please check and solution the problem.
Grievances are mounting for Allied Broadband Services for many reasons.The Subscribers are complaining to the authority but no worthwhile result Even in many instances no response is received against a complaint.In the existing situation I would request all of us should organise an association of subscribers and get our grievances addressed through Grievance Cell of the State Govt.Consumers Protection Cell.K.S.Basuray.firstname.lastname@example.org