[Resolved]  Alliance — Fraud Not committed speed given

Well my name in Avijit Jana...
I am from Kolkata WB. Well on 4th of this month i renew my account with the flash package. in day time now after 5 days i am getting around 196KB/Sec(1568kbps) as they say you will get 3/4th of your package. Ok fine i understand if i use shared bandwidth connection i have to deal with this but in night they say it up to 4mbps(192KB/secX2=384KB/sec"as per there 3/4 rule"). But ok its up-to 4mbps so at-least i should be getting around 350KB/sec. I am getting 260KB/sec average while downloading from Microsoft. You can check the package details in this link

http://www.alliancekolkata.com/tarrif.html

The alliance Customer Care saying i will be getting around 300KB/sec(2400kbps) hooray i am getting 400kbps extra..Tell me guys is this fare???does 4mbps upto means this????

Before i used to have speed package where i used to get 90KB/sec in day and 170KB/sec in night.
if you calculate this with flash that i have now, it should be 170KB/secX2=340KB/sec(at least i should get this but no i won't as per alliance)

And i am providing snaps to prove my point(flash not speed package)

http://i837.photobucket.com/albums/zz293/aksved/Tuesdaynight103am.jpg
and
http://www.speedtest.net/result/[protected].png

If there is anyone who can take my complain to the higher authority then i will be more then happy. As like me no one should suffer like this.