Alliance — Internet Service Provider

Address:

Bardhaman, West Bengal

At the beginning of this year, January 2013, I changed my Internet Service Provider for a better service OR at least I THOUGHT SO. Things were really fine for the first 2 and a Half months. But ever since the end of March( 26th march to be exact) my service provider has stopped providing me the promised speed. My ISP has no Fair Usage Policy or What so ever. My Promised Speed and Package was

1.5 mbps = 180kB/s (Day) (Photo Attached)
8.0 mbps = 960-1024kB/s or 1.0MB/s (Night form 1 A.M - 9 A.M) [Photo Attached]
Package Cost - Rs. 1399/- + 12.36% TAX = Rs. 1572/- per month.

So its a Variable Speed Package. I was Fine with it till 26th March. Since that day my Night Speed Got Reduced to 750-815kB/s from 1.0MB/s(1024kB/s). I called up the customer care they said they would check it and told me to monitor for around 10 days and report. After Patiently monitoring for 10 days i called back the customer care and this time they just again told me they were having technical difficulties. Next after around 5-6 days after that my Night Speed was Furthur reduced to 595-605kB/s from 750-815kB/s. Now i was really fed up and again called up Customer care, and this time i was told that they had a Undersea Fiber Optic Cut Off so the bandwidth would suffer for 2-3 months. Ok, admitting that i had to wait till maybe June or July till my Night Speed was back to normal as assured i continued on with the Day Speed of 180-200kB/s Till today. From today(25th May 2013) the day speed was reduced to 120kB/s from 180kB/s. Really fed up i called up customer care again to my dismay, and they checked my speed and saw that the speed was really down, and they told me that they will look into the issue and Hung up. What Should i Do now? Going back to my old ISP would be even Worse. And This ISP (ALLIANCE BROADBAND) is driving me nuts. Please Take the Necessary Actions as soon as Possible. Thank You.