| Address: | Mumbai City, Maharashtra |
Dear Sir
Plz note that I had purchased Two wheeler Amron battery from Raj Tyres n Battery Svcs, andheri east, mahakali mumbai 93 dated 17/06/10 Guarantee period valid for 48 mths. All of a sudden I had prob with my bike.
Today ie 16/109/2013, I took to the bike to Viva Mktng under the advice of call center executive and met mr vinay as instructed by cce who wud change the non functional battery.
On reaching Viva mktng located at andheri east, mumbai 69, I was told by vinay that I ll ve to buy a new battery minus 20% discount as per pro rata basis.
When asked to show how pro rata is calculated he got wild and spoke very rudely and said won't show anything no matter what.
I felt cheated n called call center n they advised me to contact Svc engineer mr rajesh who bluntly told me vinay is right and i ll ve to pay for the battery.
Sir I feel cheated they claim to be giving guarantee for 48 mths n under some fine print they mention pro rata basis
Sir Amron is advertising in a big way with 48 mths printed all around but when it comes to delivery they get into fine print that too without any clarity.
Are not Amron not supposed to mention in the guarantee card as well as on the box not to fox the customer.
Battery detail:
Old : BAA0210K11217 Date of Purchase:17.06.2010
New : BAA0230N11790 Date of Purchase: 16.09.2013
All reqired documents are there to prove my point
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